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I have run the cleaning function printhead twice.

Customer Question
I have run the cleaning...
I have run the cleaning function for the printhead twice. Color prints fine. I have replaced black cartridge twice. It does not print at all. Urgent!
Submitted: 3 years ago.Category: Printers
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Answered in 38 minutes by:
6/26/2015
Technician: Richard, Technician replied 3 years ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is it giving an error when you try to print?
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Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 years ago
no. let's try to communicate this way. i am in switzerland and realize you probably cannot call me.
Technician: Richard, Technician replied 3 years ago
Hi
I dont do phone calls, but we can just continue here.
Can you reply to my question please?
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Customer reply replied 3 years ago
No, it is not giving me an error message
Technician: Richard, Technician replied 3 years ago
Thanks
Is the paper just going through but coming out blank?
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Customer reply replied 3 years ago
yes. I didn't start out that way, printing became light and illegible. I have changed the black cartridge 3 times, it is not that. Other colors work, it is just black
Technician: Richard, Technician replied 3 years ago
Thanks
Try to clean the nozzle where the black cartridge goes in.
Use a Q Tip and try to unblock it there then try to print.
Let me know the results please
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Customer reply replied 3 years ago
it is indeed better, but i don't know how long that will last, as at some parts of the page are very light. I also got an error message for the first time when i tried to print. i am going to try the cue tip again. please hang on and i willget back to you
Technician: Richard, Technician replied 3 years ago
No problem and thanks
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Customer reply replied 3 years ago
No dice. I have tried cleaning until the cue tip is not black anymore. Now it is again printing but increasingly light and illegible.
Customer reply replied 3 years ago
it is printing in color (red).
Technician: Richard, Technician replied 3 years ago
Thanks
It is the printhead that has faulted.
As its not removable in this printer, it requires a complete disasemble and the print head replaced. But they do not see this seperatly so it needs to be done in a printer repair store.
It will be covered by the warranty, and the replacement will be done at know cost to you. If the warranty has expired, then you are best to purchase a new printer as the cost to repair this would exceed the value of the printer.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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Customer reply replied 3 years ago
Thank you. It's out of warranty, but only 2 years old. I have looked on the internet and it seems there are chronic complaints with this HP printer. Is that the case to your knowledge?
Technician: Richard, Technician replied 3 years ago
I would not say Chronic but it can suffer this issue, but all printers can.
What you Always have to make sure is that you purchase a printer with a removable print head.
If this one had one, we could fix it ourselves.
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Customer reply replied 3 years ago
Does HP make these? I have just purchased 4 new HP 364 cartridges!
Technician: Richard, Technician replied 3 years ago
yes, for example
Photosmart 7520
Photosmart 7510
Photosmart C5300 / C6300
Photosmart B8550
Photosmart D7560
Photosmart b109 / c310 / b210 / c309 / b209 / b010 / b110 / c510 / c309 / c410
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Customer reply replied 3 years ago
thanks for the info. I will rate you now. I was VERY frustrated in not being able to log in, as I was repeatedly being told my password ***** incorrect etc etc. they should fix that. but you have been great.
Technician: Richard, Technician replied 3 years ago
ok, not sure why that occurred, but I only fix problems here, I don't have any control over the website sorry.
If you need anything else, please let me know
Thank you
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Technician: Richard, Technician replied 3 years ago
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen and then submit, that would be greatly appreciated.
Thank you
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Richard, Technician
Category: Printers
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