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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer keeps showing 'No Cartridge' when there is a cartridge in t

Customer Question

My printer keeps showing 'No Cartridge' when there is a cartridge in the printer. I am trying to replace black ink.
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
Please let me know how old is the printer
also please let me know that have you removed the packing tape before inserting the cartridges
you may try the below steps
remove cartridges and turn off printer
unplug power cord
keep the ON button on printer pressed for 10 secs
with a cotton swab and alcohol clean the golden contacts on the cartridge and printhead
once done turn on printer and reinsert the cartridges
let me know the status and i will suggest further accordingly
Customer: replied 2 years ago.
This did not solve my problem and contacting the site was a waste of money
Expert:  Michelle replied 2 years ago.
If the suggested steps didnt fix the problem we need to follow more steps further however if you could tell me the current status of the printer that would help me identify the cause and i will suggest you the fix.
Customer: replied 2 years ago.
Not prepared to work with this site