Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My HP OJ 6500 error indicates a paper jam and the printhead…

Customer Question
My HP OJ 6500 error...
My HP OJ 6500 error indicates a paper jam and the printhead is stuck and will not move from home' I discovered there is NO paper jam. Whats going on?
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 32 minutes by:
6/24/2015
Technician: Sudipto, Engineer replied 2 years ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,049
Experience: DIploma in Computer Hardware
Verified
Hi,
Thank You!! for posting your Question.My name is ***** ***** today I will assist you to solve or identify your problem.
Did you try to slide the cartridges with your hand, after turning off the printer ?
Ask Your Own Printers Question
Customer reply replied 2 years ago
yes--tightly jammed--won't budge
Customer reply replied 2 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
My phone number is(###) ###-####
Technician: Sudipto, Engineer replied 2 years ago
Thanks for trying that, as you cannot see any paper inside the printer and still getting the error message, it means the printer thinks there is a paper jam and it can also happen when the cartridges are jammed. Now, there are various reasons, which can jam the cartridges. sometimes foreign objects like paper clips or bits of paper can can also cause this problem. But, in those cases, you can slide the cartridges with your hand, as you are not able to do so also, it means there is some mechanical fault and from my experience the cartridges can get jammed so tightly, when the waste ink absorbers, which are located just below the printhead popped up from their chambers and block the movement of the cartridges. Unfortunately, you cannot repair the printer at home, if you do not have any previous experience in this type of repairing, because to solve this problem at home, you have to completely dismantle the printer then, remove the printhead and only after that, you will be able to see the absorbers and take the actions required. Please let me know, if you still want to repair the printer at home, so that I can find a service manual for the printer, because as this is a online platform, I can only provide the information and cannot help you physically.
Ask Your Own Printers Question
Was this answer helpful?
Ask Sudipto Your Own Question
Sudipto
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,049
6,049 Satisfied Customers
Experience: DIploma in Computer Hardware

Sudipto is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,096 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

6,049 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I'm Janet and I have a printhead carriage jam. The ink cartr
Hi, I'm Janet and I have a printhead carriage jam. The ink cartridges are stuck on the left side and cannot be moved. I do not know how to lift the printhead latch - or even where that latch is! Pleas… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
window says carriage jam, open door clear carriage jam and
window says carriage jam, open door clear carriage jam and then press OK. I have dine those steps repeatedly and the orange light still continues to blink and the message continues. I can not get the … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Have an HP Officejet 6500 and the Printer head is stuck in
Have an HP Officejet 6500 and the Printer head is stuck in the right side, will not move at all. Tried all advice I could find so far but nothing helps… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I haVE PROBLEM WITH 6500 OFFICEJET PRINTER. aNYTIME i TURN
I haVE PROBLEM WITH 6500 OFFICEJET PRINTER. aNYTIME i TURN ON IT SAID THE BLACK INK ADDRESS IS MISSING. tHEN i HEARD THE INK CARTRIGE HOLDER TRYING TO MOVE BUT STUCK INSIDE THE COVER AND HAVE A MESSAG… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a code 3527 on my hero 9.1 printer. I followed the
I have a code 3527 on my hero 9.1 printer. I followed the instructions for a printhead jam but there isn't paper jam evident. Print heads are in the extreme left and won't center.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
We have an HP C309 series printer. The current error on the
We have an HP C309 series printer. The current error on the view screen is "clear paper jam then touch OK". The problem is that there is no paper jam. I have shut the unit off using the on/off button.… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
MY M530 PRINTER WOULDNT WORK . DISPLAYS SHOW "CHECK PRINTER"
MY M530 PRINTER WOULD'NT WORK . DISPLAYS SHOW "CHECK PRINTER" NUMBER APPERS 6400. ALSO HAD NUMBER 5C10 APPEAR WHEN REQUESTING JOB VIA COMPUTER .… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have still had no follow up response from sliver68420 regarding
I have still had no follow up response from sliver68420 regarding the canon pixma mg2160 issue error 5100 your suggestion did not work, what else can I try. I have asked twice already today and had no… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I have a HP Officejet Pro K5400 printer that stopped working
I have a HP Officejet Pro K5400 printer that stopped working yesterday. I've been getting a "papaer jam" message, but there isn't a shred of paper anywhere. It's whistle clean. I've checked HP's troub… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
my canon MP970 hashas developed an error. the orange and blue
my canon MP970 hashas developed an error. the orange and blue lights are flashing alternatively. i have followed the procedure of disconnecting and then swiching on again, but the error persists.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have an HP Office Jet Pro 8500 - the paper feeder does not
I have an HP Office Jet Pro 8500 - the paper feeder does not seem to be working correctly. Every time I try to print or copy, after it fails to pick - up any paper from the paper tray - I get a messag… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Installing pixma mx410 and not thinking opened the top before
Installing pixma mx410 and not thinking opened the top before I could select a language and I got error message 5100. How do I correct this… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I have the PIXMA MP830. Today out of the blue the screen shows
I have the PIXMA MP830. Today out of the blue the screen shows error # XXXXX What does this mean and what do I do?… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
HP C309A. We purchased this printer on June 16,2010 at Costco.
HP C309A. We purchased this printer on June 16,2010 at Costco. We have not had any problems until today. It displays "Clear Carriage jam" . Please help. THank you… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
The printer is advising that there is a paper jam however there
The printer is advising that there is a paper jam however there appears to be no paper jammed and the carriage seems to bang to a halt. There is a notice that says the print cartridge cradle cannot mo… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Canon MX 700 has Error Code 6A80 and will not reset when switching
Canon MX 700 has Error Code 6A80 and will not reset when switching off and on - is there a remedy?… read more
Nedim Milanovic
Nedim Milanovic
Manager
High School or GED
176 satisfied customers
My HP Photosmart C6100series printer says that there is a carriage
My HP Photosmart C6100series printer says that there is a carriage jam but we can't find it.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a Officejet Pro L7590 and while trying to print on InkJet
I have a Officejet Pro L7590 and while trying to print on InkJet magnet sheets the printer jammed. Now the error message says "Printhead latch open...open print carraige access door...close printhead … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x