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How do I eliminate a vertical black line which appears when…

Customer Question
How do I eliminate a...
How do I eliminate a vertical black line which appears when I copy a page on my HP #4620 printer When I load paper on the glass or if I just print without copying, the black line does not appear
Submitted: 3 years ago.Category: Printers
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Answered in 5 minutes by:
6/23/2015
Technician: Freddy M., Technician replied 3 years ago
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18,414
Experience: Years of IT and customer support experience
Verified
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. If you scan a blank page does this happen? Are you scanning with the adf?
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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