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How do I eliminate a black line which appears when I copy something…

Customer Question
How do I eliminate a...
How do I eliminate a black line which appears when I copy something on my HP 4620 printer? It does not appear when I print something , only when I copy
Submitted: 2 years ago.Category: Printers
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Answered in 5 minutes by:
6/23/2015
Technician: Freddy M., Technician replied 2 years ago
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18,413
Experience: Years of IT and customer support experience
Verified
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Does this happen on a copy from the scanner glass as well?
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John, Computer Science Engineer
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