Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I get the /Y printhead problem message (even after following the inst…

Customer Question
I get the B/Y printhead...
I get the B/Y printhead problem message (even after following the instructions including cleaning the new printhead contacts). Any ideas?
Submitted: 3 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 hours by:
6/22/2015
Technician: John, Computer Science Engineer replied 3 years ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,637
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified
Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
Firs trying wiping the printheads with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If no luck, make sure you are using genuine HP printheads like this one ===> http://amzn.to/1BFFYRx <=== CLICK HERE
If you are using genuine and new HP printheads but you still get the issue, then the printer is defective, unfortunately. In that case please let me know if the printer is still in warranty.
=====
Remember this doesn't have to be the final communication. We can continue the conversation for no additional charges.
Please read below also:
Some customers get upset when they do not get a quick solution and as a result rate my service as poor even though it is the correct answer. I respectfully ***** ***** you go to rate me, if you are inclined to rate me poorly, to please let me know what more I can do to gain a positive rating. That would be highly appreciated.
If you are satisfied with my job please leave me a positive feedback, that's the only way for me to be paid by JustAnswer.com, you won't be charged again. Remember this doesn't have to be the final answer. We can continue communicating for no additional charges.
If you require any additional information, please do not hesitate to let me know clicking reply. Please do not leave negative feedback, just click Reply instead.
Thank You and I wish you all the best. GOD Blessings!!!
John
Ask Your Own Printers Question
Customer reply replied 3 years ago
We had replaced the printhead using an HP printhead a week or so ago and operation was restored.
I replaced the router, noticed the printer was off-line, pressed the power button and when it did not shutdown, I pulled the power cord.
Now I have a printhead error.
I cleaned the printhead electrical contacts using a cotton ball and warm water. The b/y printhead was relatively clean, but the other was pretty dirty.
I still have the printhead error and the printer is still offline.
I am going to reboot the system - the router is on 192.168.1.1, but when I ping that address I get nothing. When I ping 192.168.0.1 I get a response. But e-mail and the network browser works????
Technician: John, Computer Science Engineer replied 2 years ago
If you have the printhead error the printer is not going to print even if it is connected to your network.
To isolate the issues, please try to make a copy from the printer itself, if the printer works then we can focus on the network issue. If the printer is still giving you a printhead error, then the printhead is defective or the circuit board of the printer is defective.
=====
Remember this doesn't have to be the final communication. We can continue the conversation for no additional charges.
Please read below also:
Some customers get upset when they do not get a quick solution and as a result rate my service as poor even though it is the correct answer. I respectfully ***** ***** you go to rate me, if you are inclined to rate me poorly, to please let me know what more I can do to gain a positive rating. That would be highly appreciated.
If you are satisfied with my job please leave me a positive feedback, that's the only way for me to be paid by JustAnswer.com, you won't be charged again. Remember this doesn't have to be the final answer. We can continue communicating for no additional charges.
If you require any additional information, please do not hesitate to let me know clicking reply. Please do not leave negative feedback, just click Reply instead.
Thank You and I wish you all the best. GOD Blessings!!!
John
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,637
14,637 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,779 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,389 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Wanting to get my computer cleaned to make it faster! HP
Wanting to get my computer cleaned to make it faster! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Iy says printer needs repair. support code B200. MG5420.
iy says printer needs repair. support code B200 JA: What's the brand and model of your printer? Customer: MG5420 JA: How long has this been going on with your printer? Customer: just found out it was … read more
Harry
Harry
1,922 satisfied customers
Authentication error. The account is not registered.
Authentication error. The account is not registered. :016-757 … read more
John Castle
John Castle
BSC in Computing Network Management and Design
71 satisfied customers
I'm trying to connect it to bluetooth. Hp officejet pro
I just got a cricut one explorer and in order to print projects need to connect to Bluetooth, about a week … read more
John Castle
John Castle
BSC in Computing Network Management and Design
71 satisfied customers
My printer runs out olf ink very quickly. Epson Workforce 30
I sent to the Epson store for the ink I needed. They sent me a package with the 3 colors and no black that I asked for . My printer takes 2 black.… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
7 satisfied customers
We just purchased a Xerox Work Center 6605 today. I have a
We just purchased a Xerox Work Center 6605 today. I have a number of papers I have printed on just one side. I am trying to scan each side of the two pages so the print on one side. We have red the bo… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
490 satisfied customers
Every time I try to print out an E-mail in Windows 10 I
Every time I try to print out an E-mail in Windows 10 I receive an error message about configuration. I didn't have this problem prior to the last update of Windows 10. How can I get the program to ac… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
408 satisfied customers
I have a new router/dsl modem. I cannot seem to sync my
I have a new router/dsl modem. I cannot seem to sync my laptop with my printer anymore. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
408 satisfied customers
I have an iPhone 6. Where I frequently work there is a Canon
Hi. I have an iPhone 6. Where I frequently work there is a Canon PIXMA printer that is fairly new and will air print. When I try to print to the canon from my phone my phone says no air print printer … read more
John Castle
John Castle
BSC in Computing Network Management and Design
71 satisfied customers
I have an HP Officejet 3830. It is about 2 years old. About
I have an HP Officejet 3830. It is about 2 years old. About 2 days ago it started giving me a weird message and the print preview on my screen is blank. The message on the printer says the wrong size … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I wanted to scan something to file with my Epson Artisan 810
I wanted to scan something to file with my Epson Artisan 810 over my network but couldn't get the printer to work. Couldn't even get it to turn off. Turned it off with the plug. Panel worked after I t… read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
Error Code: Ox97. I was printing an invoice with 2 copies,
I was printing an invoice with 2 copies, it printed the first copy and then I got the error code. It said turn off printer and restart which I did and I still have the error code even when I tried to make a copy of the first invoice page … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an MG6821 Printer. I put an envelope in to type the
Hi, I have an MG6821 Printer. I put an envelope in to type the address, and I put it in wrong and it is jammed. Is there something that I can do to release the envelope? Thanks. … read more
Robert
Robert
Bachelor's Degree
416 satisfied customers
I have a wireless printer it does not print. I have checked
I have a wireless printer it does not print. I have checked with AT&T the internet is working fine. My wireless printer and ring doorbell are not working. I can fax and copy, cannot print … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
102 satisfied customers
It says the printhead appears to be missing, not detected,
It says the printhead appears to be missing, not detected, or incorrectly installed … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
490 satisfied customers
How do I get my MacBook Air to recognize my HP ENVY 4500
How do I get my MacBook Air to recognize my HP ENVY 4500 printer. After Century Link did an upgrade my Mac no longer recogn … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
My printer has gone offline. All I want to do is take
My printer has gone offline. All I want to do is take printer online … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
490 satisfied customers
My printer has the message, "Printer error has occurred.
My printer has the message, "Printer error has occurred. Turn printer off then back on again. If problem persists see the manual." I looked in the manual and it said to contact a technician. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x