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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
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XP720 had paper jam, after clearing from rear the printer will

Customer Question

XP720 had paper jam, after clearing from rear the printer will not start. Light on button flashes but no start. Can you please help, Ray Smith Serial No UFQY000623
Submitted: 2 years ago.
Category: Printers
Expert:  WesPCDr replied 2 years ago.
Hi,I’m Wes. I’ll be glad to help with the issue and answer any questions
Expert:  WesPCDr replied 2 years ago.
Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.To fix the problem, unplug the printer power cable for 10 minutes. Use tweezers to pull the paper out or the eraser end of a pencil to move therollers and get to the paper. Then use a damp paper towel with water or Windex and clean the rollers. Startwhere the paper touches the printer and look for white, gray, and blackrollers. Use your fingers to move the rollers as much as you can to clean them.Open the printer and clean the other rollers you can find as well. Open each cover front, top, and back of the printer and look for pieces ofpaper in the rollers. Move the rollers with your fingers to clean and move anyloose paper out as well.Then plug the printer power back in try to print.
Customer: replied 2 years ago.

Did not solve the problem- there are no paper jams now and the rollers are clean.

Expert:  WesPCDr replied 2 years ago.
Does the light flash as soon as you turn on the printer or only when trying to print?
Customer: replied 2 years ago.

Light flashes when turned on but will not start. Have taken printer to service agent for repairs under warranty as advised by Epson.

Expert:  WesPCDr replied 2 years ago.
yes, sorry, the problem seems to be a hardware malfunction rather than a simple issue.Please take to Epson servicing for repair or replacement.
Customer: replied 2 years ago.

Printer is to be replaced by Epson. Thanks for trying

Expert:  WesPCDr replied 2 years ago.
Excellent. Glad it worked out.
Expert:  WesPCDr replied 2 years ago.
Hopefully, the warranty keeps with thin one.