Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I CANT GET MY CANON MX922 SCANNER RECOGNIZED BY MY IMAC RUNNING…

Customer Question
I CANT GET MY CANON...
I CANT GET MY CANON MX922 SCANNER RECOGNIZED BY MY IMAC RUNNING YOSEMITE
Submitted: 3 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 28 minutes by:
6/20/2015
Technician: Viet - Printer Tech, Printer Technician replied 3 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,188
Experience: Troubleshoot printers, scanners, etc.
Verified

Hello Albert! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is printing working? Was scanning working previously with your iMac when running Yosemite?

Have you tried anything? Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Canon MX922 that I connected to a new MacBook Air
Hello, I have a Canon MX922 that I connected to a new MacBook Air computer I bought. When I try to scan, there is an error message: "Cannot communicate with scanner for these reasons: Scanner is turne… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Canon mx922 printer works but scanner doesn't. Never
canon mx922 printer works but scanner doesn't JA: Is there an error code on your MX922 when you try to scan? Customer: yes JA: When did you last update the printer driver software? Customer: never JA:… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I want to set iMac pc to receive in email from canon mx922
I want to set iMac pc to receive in email from canon mx922 printer … read more
John Castle
John Castle
BSC in Computing Network Management and Design
196 satisfied customers
Trying to connect MX922 to MacBook Air. I assume so --
Trying to connect MX922 to MacBook Air JA: What Operating System (OS) are you running on your MacBook Air? Customer: I assume so -- bought the Macbokk yesterday. JA: How long has this been going on wi… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a new iMac with High Sierra 10.13.2. I down loaded
I have a new iMac with High Sierra 10.13.2. I down loaded the latest drivers off the Canon website and MP Navigator Ex 2.0. I connected my CanoScan 8600F scanner. The computer does not recognize the s… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I downloaded the set up to a new computer, have my
I downloaded the set up to a new computer, have my printer/scanner recognized/linked. Start scanning process and when the image garden pops on the computer screen, I get an error message that states a… read more
Andrew Harris
Andrew Harris
Consultant
74 satisfied customers
Not connected to computer, brand new mx922, mac book pro
not connected to computer JA: What's the make/model number of your printer? How old is it? Customer: brand new mx922 JA: What kind of computer are you printing from (Mac or PC)? What Operating System … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have a Canon MX922 that is not scanning to my iMac, I have
I have a Canon MX922 that is not scanning to my iMac … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have a Canon MX922 4-way printer. I recently purchased a
I have a Canon MX922 4-way printer. I recently purchased a notebook computer with Windows 10 and have wirelessly connected the printer to the computer. The printing, photocopying and fax all seem to b… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
It's a canon mx922 can't get it to show up in "printers and
it's a canon mx922 can't get it to show up in "printers and scanners" on my mac running yosemite … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Just changed iMac's out and loaded Sierra. I knew thT I Had
just changed iMac's out and loaded Sierra. I knew thT I Had to address the printer connection (MX920), but the new iMac does not have a cd-drive … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
41,188 satisfied customers
I cannot print. I have a new internet carrier who provides a
I cannot print. I have a new internet carrier who provides a modem. When I try to renew the setup it just times out. It is and Arris DG1670 … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I am setting up my new Canon PIXMA MX922 printer. I have
I am setting up my new Canon PIXMA MX922 printer. I have completed the steps through loading the paper and getting a test printout. Now I want to connect to my WiFi. I need help on this step. I am usi… read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
41,188 satisfied customers
I have just upgraded my iMac to OS 10.10.5. My trusty Canon
I have just upgraded my iMac to OS 10.10.5. My trusty Canon PIXMA MP500 will not operate. The generic driver I downloaded only provides the "print" function. I am considering running out to purchase t… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have just upgraded my iMac to OS 10.10.5. My trusty Canon
I have just upgraded my iMac to OS 10.10.5. My trusty Canon PIXMA MP500 will not operate. The generic driver I downloaded only provides the "print" function. I am considering running out to purchase t… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Running Windows 8, 64 bit. Printer is Canon MX922. Wireless
Running Windows 8, 64 bit. Printer is Canon MX922. Wireless connection. I can print to the device, but not scan from the device. ScanGear message - Cannot communicate with scanner for these reasons - … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
We recently got a Canon MX922 and tried to install it using
We recently got a Canon MX922 and tried to install it using a Dell computer running Windows 7 x.64 using the USB port. When loading the printer install software, it seemed to be loading correctly, and… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Hi Taylor, You helped me a few months ago to get a Canon
Hi Taylor, You helped me a few months ago to get a Canon MF 3850 CDN printer working on my iMac running Snow Leopard. I am now trying to get it running on an MacBooks Pro running Mountain Lion. The pr… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x