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When I send a document from my laptop to my printer, the printer…

Customer Question
when I send a document...
when I send a document from my laptop to my printer, the printer dialogue box pops up and says "printer is not ready to print"
Submitted: 2 years ago.Category: Printers
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Answered in 2 minutes by:
6/19/2015
Technician: Dustin, Printer Repair Specialist replied 2 years ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,007
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Welcome, my name is ***** ***** I will assist you today!
So I can assist you with specific information, I need to ask a few questions.
Whats the full name brand and model of your printer?
Is it wirelessly connected, or connected via USB?
Also, are you printing from a windows xp, Vista, Windows 7, Windows 8, a mac, or an android phone, ipad or iphone?
Thank you,
Dustin S.
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Customer reply replied 2 years ago
not sure which version of windows, printer is wireless, Epson artisan 810
Technician: Dustin, Printer Repair Specialist replied 2 years ago
Thank you. Was this printer working on this same computer recently, and wirelessly? If so.. Have you changed wireless routers, changed internet providers, or changed any other equipment recently?
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Customer reply replied 2 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
are you there?
Technician: Dustin, Printer Repair Specialist replied 2 years ago
I am here.. I seen your request for a phone call. Ive sent the offer to you. Once the offer has been accepted, send your phone number here and I can call you. If youd rather work on this issue via written communication, please try to answer the questions I asked you in my last message. ( posted below ) Was this printer working on this same computer recently, and wirelessly? If so.. Have you changed wireless routers, changed internet providers, or changed any other equipment recently?
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John
John
John, Computer Science Engineer
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