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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My copies are printing with a gray background and black smears

Customer Question

My copies are printing with a gray background and black smears on the edges and throughout the copy.
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.
Are the black smears forming any sort of pattern that repeats itself?
Are you using genuine OEM-original HP ink supplies in the Officejet printer in question?
How old is the printer, please? measured from its date of purchase.
If the problem shows up on photocopies, then does it show up in printouts printed from the computer ? or not?