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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer is Lexmark pro800-pro900 series. I'm trying to copy

Customer Question

Printer is Lexmark pro800-pro900 series. I'm trying to copy standard letter and no matter what I try I'm only getting partial copy printed. What are the standard settings for letter or document printing? Nothing in reference guide describes what A5,A6,L,2L or matte etc. mean.
Thank you
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble.
When you say you get a partial copy, do you mean part is cut off, there are horizontal lines missing (blank spots)
Normal letter size paper (8.5x11) is also known as A4, and plain paper (not photo, matte, etc)
Customer: replied 2 years ago.
Just logged in with question above. Any answer yet?
Customer: replied 2 years ago.
Horizontal line is cut off. By that I mean when copying a letter one side of multiple lines is cutoff.
Customer: replied 2 years ago.
Any answer yet? Forget it. Don't need your help I'll just continue to try everything. Please no billing to my account or shall deny it.Tom
Customer: replied 2 years ago.
With as many techs as you have available can't believe the response time even tho urgent listed as minimal.
Expert:  Nathan replied 2 years ago.
Thank you for the information. Would you be able to send me a scanned image/photo of a printed/copied page so I can see it?Can you try making a photocopy as well to tell me if that comes out the same way (not just a computer print)?
Customer: replied 2 years ago.
Cancel my question for service not satisfied! See previous comments
Expert:  Nathan replied 2 years ago.
I'm just the tech, I have no control over any billing issues. This is not an instant process, it takes times for messages to come through, and when you send multiple replies your question gets pushed down the queue and takes even longer to get to. You've already been billed the full amount upon corresponding with me, which is how the site works. You may contact customer service directly for a refund if you don't wish to continue.Best of luck to you,Nathan