Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a dsmobile 620 scanner. loaded the driver. green light…

Customer Question
I have a dsmobile 620...
I have a dsmobile 620 scanner. loaded the driver. green light on. connected to the computer. get error 2019. have restarted twice. no luck.
Submitted: 3 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 hours by:
6/16/2015
Technician: Louie, Technician replied 3 years ago
Louie
Louie, Technician
Category: Printers
Satisfied Customers: 13,497
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified
Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, is the DS-620 connected to a PC or a Mac?Still, proposed preliminary checks (if have not been tried):• check/replace the USB cable;• make sure the scanner is connected to the computer with a USB cable that is supplied with your scanner;• ensure you use scan applications since the scanner is connected to your PC and more than 10 seconds passes;• disconnect the USB cable from the scanner and connect it to the scanner again;• try/connect the USB cable to other working USB ports;• make sure you log in to your PC and install drivers and software with the administrator right;• make sure you log in to your PC and scan documents with the administrator right.Please post back results / observations of the above once tried.
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Printers
Satisfied Customers: 13,497
13,497 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an xp 200, since appling windows 10 update I am
I have an xp 200, since appling windows 10 update I am getting "printer is in error state" … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
Second opinion] printer in error state windows 10JA: What's
What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?Customer: PC windows 10… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I am getting "error" as the status, Epson WF-2530 series--3
I just updates my MAC OS to Capitan OX 10.11.6 and lots of software is no longer working smoothly … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a Canon Pixma G3100 that I am setting up but cannot
HI, I have a Canon Pixma G3100 that I am setting up but cannot get the wifi to engage. The green light is blinking twice and the blue wifi is solid blue. pressing the wifi and color does nothing.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I bought this dsmobile 620 scanner and i am scanning a bunch
I bought this dsmobile 620 scanner and i am scanning a bunch of photos at different times. It starts with file number 000001.jpg and continues. If i quit and resume later it start again at number 1 an… read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
I have a Brother DSmobile 620 scanner, Model #DS-620. My scanned
I have a Brother DSmobile 620 scanner, Model #DS-620. My scanned copies have a yellow color to them. Is there a setting I need to adjust?… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
I have a Brother ADS-2000 scanner and it jammed during a scan;
I have a Brother ADS-2000 scanner and it jammed during a scan; I somewhat forcefully pulled the docs through without opening the top and now it won't scan. The green light blinks like it is going to s… read more
Omer Mushahwar
Omer Mushahwar
Bachelor\u0027s Degree
237 satisfied customers
The launcher is on screen, but when I click any of the selections
The launcher is on screen, but when I click any of the selections (example: DS Dual 4 Utility") a message superimposes: "Unknown error. Confirm all other DIMAGE Scan Software is closed." The scanner d… read more
Expert
Expert
I have a Canon 620 wireless. When I try to scan and print
I have a Canon 620 wireless. When I try to scan and print it doesn't connect to the computer. Now I have a "code:5,155,55" answer. Sometimes after a day it does connect so it is sporatic. This is a re… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I have an Epson Workforce 615 All in One running on Windows
I have an Epson Workforce 615 All in One running on Windows 7(64bit). Until a few weeks ago everything worked great but then the scanner quit working. So I went to the Epson website figuring I probabl… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
I have an HP Office Jet 4500 purchased 03/14/2011. Serial
I have an HP Office Jet 4500 purchased 03/14/2011. Serial Number CNOCHF619H. The scanner will not copy, fax, or print. It has been used exclusively as a copier/printer and has never been connected to … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My epson perfection 1660 photo scanner has not be working since
My epson perfection 1660 photo scanner has not be working since I installed my Epson Stylus photo R1900 printer. I have reinstalled the scanner software, repluffed in the scanner. The scanner does not… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Yesterday I reinstalled the driver for a samsung clx 3175fn
good morning yesterday I reinstalled the driver for a samsung clx 3175fn and it scanned properly however after scanning, it no longer works properly scanning at the scanner it will scan from the smart… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have panasonic KV- S2026c scanner. The red light keeps coming
I have panasonic KV- S2026c scanner. The red light keeps coming on. I have cleaned it and even exchanged the rollers and still occurs. When the light was not on, it was functioning perfectly. [email protected]… read more
birtz
birtz
Vocational, Technical or Trade Scho
380 satisfied customers
Dear Sirs Have a Panasonic copier/fax/printer/scanner. Get
Dear Sirs: Have a Panasonic copier/fax/printer/scanner. Get red alarm light everytime try to copy of send fax says remove misfeed paper. All misfeed papers have been removed. Has been reset and unplug… read more
birtz
birtz
Vocational, Technical or Trade Scho
380 satisfied customers
I have a brother hl-1440 printer. It has stopped printing.
I have a brother hl-1440 printer. It has stopped printing. All 4 control pane lights are flashing together, alternating with 'drum' and 'ready' lights flashing together. We've tried swapping out toner… read more
birtz
birtz
Vocational, Technical or Trade Scho
380 satisfied customers
HP LaserJet M1522nf currently unable to either print or scan
HP LaserJet M1522nf currently unable to either print or scan documents. Display panel on Scanner shiows "Scanner Error 5 Turn off then on". I have followed the fault finding advice shown on the approp… read more
birtz
birtz
Vocational, Technical or Trade Scho
380 satisfied customers
Our Konica Minolta 1690MF had a paper jam - in the media feeder.
Our Konica Minolta 1690MF had a paper jam - in the media feeder. We cleared the jam, went through the steps the disk said to "reset" the feeder function with no luck. The error light will not go off a… read more
birtz
birtz
Vocational, Technical or Trade Scho
380 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x