Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a brother MFC-J67200W. I am trying from MS-Word

Customer Question
Hi I have a brother MFC-J67200W. I...
Hi
I have a brother MFC-J67200W.
I am trying from MS-Word to print on a non standard size page width 2300mm and Length 2400mm. I can not seem to get anywhere.
From Word I get an error " Invalid paper size" although under page attributes, I have set up the paper size as listed above?
I have tried everything. Please help
Hermann
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 2 years ago
I have a Mac on OSX yosemite 10.10.03.
Customer reply replied 2 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
Hi is anyone there?
Customer reply replied 2 years ago
Hello??????
Answered in 24 minutes by:
6/15/2015
Technician: Aitizaz, Computer Professional replied 2 years ago
Aitizaz
Aitizaz, Computer Professional
Category: Printers
Satisfied Customers: 1,310
Experience: BS(CS), .NET Specialist, Web and Desktop Developer
Verified
Hello and welcome to Just Answer!
Please visit the following link to see different page size in mm. The page size you have mentioned in beyond the ability of the printer to print. That is the reason your WORD is telling you that the page size is INVALID. For this kind of page sizes, there are special printers. So you need to take this size print out through those printers.
http://www.papersizes.org/a-paper-sizes-tsta.htm?utm_expid=76296969-821.s8owjGK9QLGFWKghSdWEDA.1&utm_referrer=https%3A%2F%2Fwww.google.com.pk%2F
if you have any question, please let me know. thank you
Ask Your Own Printers Question
Customer reply replied 2 years ago
maybe I have my decibels incorrect 24cm is 240mm correct?
Customer reply replied 2 years ago
Now that I have changed the paper size to 230 by 240 mm, The printer is giving the error paper tray not detected. I know I need to feed the paper from the back entry slot, I have inserted It twice, and yet I still get the same error. What do I need to do?
Technician: Aitizaz, Computer Professional replied 2 years ago
There is a complete list of steps that you need to perform in order to get rid of this problem. Please visit the following link to rectify the situation:
http://www.brother-usa.com/FAQs/Solution.aspx?FAQID=200000041350&ProductID=MFCJ4610DW&Keyword=#.VX6J8PkirIU
i hope this helps.
Ask Your Own Printers Question
Customer reply replied 2 years ago
This helped thank you. What is the Maximum paper thickness in (gsm) that can be printed. I have checked the brother website but can find any details. I was told when I bought the printer that it can print 220 gsm? Can you confirm this?
Customer reply replied 2 years ago
I will be out this afternoon, so IF I don't respond for a while don't worry.
Customer reply replied 2 years ago
I am here know
Technician: Aitizaz, Computer Professional replied 2 years ago
It's good to know that your problem has been resolved.
Yes that is true. The maximum paper weight that this printer can handle is 220 g/m2.
Thank you very much for coming to Just Answer. Please rate the answer positive. thank you
Ask Your Own Printers Question
Customer reply replied 2 years ago
I have another question. What amount will be charged to my Credit Card, and will It be a once only charge?By the way, the 220 gsm paper only relates to plain/smooth paper or photo paper, and not textured art paper which I have been trying to print on. I can get a 180 gsm Textured art paper to work through the back feed slot. anything thicker in textured art paper such as Watercolour paper, the printer just jams up.
Technician: Aitizaz, Computer Professional replied 2 years ago
Yes! that would be a one time charge. For the exact amount, you need to contact the JustAnswer admin.
The specifications given are for printing/plain paper. The textured art or photo paper is slightly different from plain paper. Its thickness specifications are not available on the specification sheet as such. You might have to work on it for a little to print, with a paper of less thickness.
Ask Your Own Printers Question
Customer reply replied 2 years ago
How do I contact the admin department?
Customer reply replied 2 years ago
I don't think you answers fully replied to my questions, however I admit that I did not give you all the details re paper type. I just assumed 220gsm is the same for all paper types. I would have expected you to ask the question "What type of paper are you trying to print on?".
Customer reply replied 2 years ago
The paper type was textured art paper such as "Reeves water Colour" . trust this sheds more light on the subject.
Technician: Aitizaz, Computer Professional replied 2 years ago
please visit the following link and click SPECIFICATIONS tab. Now go to PRINT HANDLING section and you can see different specifications related to paper size, weight and tray to be used. Recommended paper brands is also important section to note in this case.
please rate the answer positive since your initial question and problem has already been resolved. thank you very much for coming to Just Answer
Ask Your Own Printers Question
Technician: Aitizaz, Computer Professional replied 2 years ago
Your original question related to thickness of the paper and related queries have already been answered. if you have any query, please do not hesitate to ask me. If you are satisfied, please rate the answer positive. Thank you very much
Ask Your Own Printers Question
Customer reply replied 2 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Was this answer helpful?
Ask Aitizaz Your Own Question
Aitizaz
Aitizaz
Aitizaz, Computer Professional
Category: Printers
Satisfied Customers: 1,310
1,310 Satisfied Customers
Experience: BS(CS), .NET Specialist, Web and Desktop Developer

Aitizaz is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,096 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Has error B200 and orange lighting bolt is on. my printer is
has error B200 and orange lighting bolt is on. my printer is a cannon PIXMA MX922 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have an epson xp240 and I cannot find the ink levels.
Hi, I have an epson xp240 and I cannot find the ink levels … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am unable to print anything I have a Epson Workforce 545.
I am unable to print anything I have a Epson Workforce 545 … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Can not change keyboard from letter when I try to do number
Can not change keyboard from letter when I try to do number printer will not change … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
My HP ;7610 won't print yellow ... it prints what is
Second opinion] Hi .. My HP ;7610 won't print yellow ... it prints what is supposed to be yellow as shades of gray ... I've tried replacing the ink, reinstalling the printer driver, running all the te… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Hp office pro 8615 displays an incorrect cartridge error
hp office pro 8615 displays an incorrect cartridge error message. Cartridges are HP 950xl and 951xl restarted with no effect. Last software update is not known… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I scanned to WedScan when nothing else activated, and now I
I scanned to WedScan when nothing else activated, and now I don't know how to access what was successfully scanned. … read more
Harry
Harry
1,709 satisfied customers
There's too much in the colour prints. HP Deskject 3050. It
It started a couple days ago. I only use it when I need colour. Tried to run a document but I was in a rush so got someone else to print it but now I need it today. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I do not know how to install the new black and red ink cart.
I do not know how to install the new black and red ink cart. can you help me? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Just bought a printer cant get it to connect. Wireless. I
i put to cd into the computer and followed the steps. cannt find the printer … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
My laser printer is not responding to my Mac. The printer is
My laser printer is not responding to my Mac. The printer is a LBP6030/6018w … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
Paper jammed in XP442. Epson. Just now. New printer
Paper jammed in XP442 JA: What's the brand and model of your printer? Customer: Epson JA: How long has this been going on with your Epson printer? Customer: just now JA: When did you last update the O… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I used to know an email address and when I sent document to
I used to know an email address and when I sent document to this email, It printed on my hp office jet pro 6968. I lost that email, how do I get it again … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
887 satisfied customers
I have a canon pixma printer MX926 with an error - Support
I have a canon pixma printer MX926 with an error - Support Code B200. I have no idea how to fix this or who to contact for assistance, thanks. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,417 satisfied customers
Edson xp-610 will not print a document sent from my laptop.
Edson xp-610 will not print a document sent from my laptop. The paper comes out blank. It prints great if I am coping something. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Brother MFC-9340CDW copies nicely but prints faded and
Brother MFC-9340CDW copies nicely but prints faded and nearly imperceptible. New cartridges installed one month ago. Tried recalibration settings, print density, etc., but no luck. Uninstalled softwar… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,343 satisfied customers
I get error 0x97 on my Epson WF - 7610. Have trie4d turning
I get error 0x97 on my Epson WF - 7610. Have trie4d turning on/off and holding power button on for 60+ secs, unplug,hold 60+secs,replug and hold. No joy … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Not able to print. Hl-2280dw. Week. Think updates are
not able to print JA: What's the brand and model of your printer? Customer: hl-2280dw JA: How long has this been going on with your printer? Customer: week JA: When did you last update the Operating S… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x