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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14602
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Good morning: I have a MX320 printer. On my last printing

Customer Question

Good morning:
I have a MX320 printer.
On my last printing job, the paper got jammed.
I removed the paper and now the printer is offline and I cannot get back the printer online.
I pressed the ON button and nothing happens.
Submitted: 2 years ago.
Category: Printers
Expert:  John replied 2 years ago.
Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
Do you see any light turned ON or flashing?
Customer: replied 2 years ago.
Expert:  John replied 2 years ago.
Oh, that's not good. Have you tried on a different wall outlet?
Is the printer still in warranty?
Thank you!
Customer: replied 2 years ago.
Yes I did. Same result.No longer under warranty.
Customer: replied 2 years ago.
Is that it ???Expensive supportNo very please with your services
Expert:  John replied 2 years ago.
Hello Sir/Madam,
Make sure the power cable is well connected to the printer. If you have tried with another wall outlet with no luck, then the printer is defective. The power supply or the circuit board is defective, and unfortunately repairing it is not worth it.
For example you can buy a new Canon MX492 for $69 with free shipping here, so again, is not worth repairing your old printer.
Please read below also:
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If you are satisfied with my job please leave me a positive feedback, that's the only way for me to be paid by, you won't be charged again. Remember this doesn't have to be the final answer. We can continue communicating for no additional charges.
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Thank You and I wish you all the best. GOD Blessings!!!