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Aitizaz
Aitizaz, Computer Professional
Category: Printers
Satisfied Customers: 1291
Experience:  BS(CS), .NET Specialist, Web and Desktop Developer
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Ihave a Canon Pixma 2900 Printer that is ofline.How do I fix

Customer Question

Ihave a Canon Pixma 2900 Printer that is ofline.How do I fix it?
Submitted: 2 years ago.
Category: Printers
Expert:  Aitizaz replied 2 years ago.
Hello and welcome to Just Answer! I amCustomerand i will help you today.
Please let me know the exact details of the problem. When you plug in the printer and power on, it does not respond?
Customer: replied 2 years ago.
No, it looks like everything is plugged in but when I try to print, it says printer off line.
Expert:  Aitizaz replied 2 years ago.
please let me know the make and model of the computer. thank you
Customer: replied 2 years ago.
the printer is plugged into a power saver and into the wall. My computer is HP Pro Book
Expert:  Aitizaz replied 2 years ago.
Sorry, i wanted to know the make and model of your printer. thanks
Customer: replied 2 years ago.
Canon Pixma MG2920
Expert:  Aitizaz replied 2 years ago.
Please do the following:
1. Go to CONTROL PANEL through the START button ( rounded button in the left bottom of the screen)
2. Look for DEVICES and PRINTERS
3. Left click and then Right click the printer
4. If you see anything like OFFLINE USE, make it ONLINE USE
OR
5. If you do not see OFFLINE USE, click REMOVE DEVICE
6. Restart the computer once it has been removed, and re-install the drivers for the printer.
let me know the result then
Customer: replied 2 years ago.
I TRIED THIS. IT SAYS PRINTER OFFLINE. I EMPTIED ALL THE DOCUMENTS I HAD IN QUE. SHOULD I CLICK REMOVE DEVICE AND CONYINUE FROM THERE?
Expert:  Aitizaz replied 2 years ago.
UNPLUG the printer for 5 minutes and then plug it again. Try with it first and if you get the same result, please use the REMOVE DEVICE method.
Customer: replied 2 years ago.
Am doing this now - will respond after 5 minutes
Expert:  Aitizaz replied 2 years ago.
OK
Customer: replied 2 years ago.
It says printer is ready. I will print something message now is printer not responding.
Expert:  Aitizaz replied 2 years ago.
please re-install the printer drivers, as discussed and try again.
Customer: replied 2 years ago.
I cannot find how to reinstall the print drivers what screen is it on?
Expert:  Aitizaz replied 2 years ago.
please visit the following link and select I AGREE. after you do so, a file will be downloaded. Open it so that i may work on your computer remotely.
http://www.justanswer.com/remotedesktop/join.aspx?Session=b2685857-b6fb-4dd1-8ccf-0fd5dc5fa390
Expert:  Aitizaz replied 2 years ago.
The remote desktop system is not working for some technical reasons. Please go to CONTROL PANEL -> DEVICES AND PRINTERS -> YOUR PRINTER -> RIGHT CLICK and select REMOVE DEVICE.
Restart your computer and then re-install the drivers through the CD/DVD that came along with the printer.
Customer: replied 2 years ago.
Thank you - the printer is back on line but I now have Printer Error. I think it is now the ink cartridges. Thank you so much but you have done all you can do for me. I will to get someone to come in and help me. I just do not do well with computers/printers. I am truly electronically challenged. Thank you your help. Just bill my credit card. my sincere thanks
Expert:  Aitizaz replied 2 years ago.
thank you very much for coming to Just Answer. Please rate the answer so that i may get paid for the services. thank you