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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Problem when my Canon Pixma479

Customer Question

Hi, Problem when my Canon Pixma479 prints the words are skipping and there is a blank center line down the middle of the paper. I have used the head alignment to do avail. I just bought this two months ago.
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Have you tried cleaning it by hand yet?
Customer: replied 2 years ago.
It is brand new. Looks clean.
Expert:  Freddy M. replied 2 years ago.
If it is brand new you should return it unless the ink itself is low. Low ink could cause this problem and the starter cartridges normally don't last very long.
Customer: replied 2 years ago.
Freddy I thought you were connected to Canon. I will not replace parts on a brand new printer. This is not going to work.