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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1151
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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R2400 paper feeds correctly but no picture. it worked last

Customer Question

r2400 paper feeds correctly but no picture. it worked last week.
Submitted: 2 years ago.
Category: Printers
Expert:  VanMagnus Systems replied 2 years ago.
Hello and thank you for choosing JA for your support needs. So sorry for the problem that you are having. I need to know what Operating System is it that you are using Sir or Madame? Windows X, MAC OS X or Linux?
Customer: replied 2 years ago.
windows 7
Expert:  VanMagnus Systems replied 2 years ago.
Ok. When you ran the nozzle check what was the results?
Customer: replied 2 years ago.
a blank page. the system appeared to operate properly but no ink came out. it seems that the command to dispense ink is absent. John
Expert:  VanMagnus Systems replied 2 years ago.
Lastly, how long have you had the printer?
Customer: replied 2 years ago.
its not under warrenty. Many years
Expert:  VanMagnus Systems replied 2 years ago.
Ok... here's how you proceed.
Things you need to know:
1. Never run more than two cleaning routines in one go. You just
waste ink
2. If you're clearing a long established clog it's likely that the
ink is not just particulate build up in the nozzles. It's much more
likely that you have a full on solid clog through most of the nozzle.
As a result the Epson cleaning routine simply will not shift it.
3. The R2400 uses a resinous base rather than water which makes it
quicker drying and therefore more prone to clogging.
Right... with all this in mind here's a suggested approach to clear
the clog.
You will need... a mildly ammoniated cleaning solution compatible
with pigment inks (old style windex is often suggested but hard to
get hold of). You can usually find this by looking around ink
suppliers and google will help.
Next up you need a syringe or something similar so you can apply the
necessary area with the solution. You will NOT need a syringe with an
attachment to force solution through the print heads ink receiver as
this just damages the inkjet nozzles.
To clean your Print Head:
1. Turn on the printer
2. Get the printer into the cartridge swap position (ie: out of the
parking area)
3. Pull the power cord on your printer
4. Move the printhead to the far left so it's out of the way.
5. Using your syringe (or similar) soak the small printhead parking
pads with the cleaning solution and leave for a few minutes.
6. Mop up the solution and any dissolve ink using something absorbent
that won't leave lint or rubbish in the parking pads.
7. Use the syringe again to soak the parking pads again so that there
is a puddle of cleaning solution sitting on top.
8. Move the printhead carefully back over into the parking position
9. VERY IMPORTANT. Walk away from the printer and do not do ANYTHING
to it for 24 hours.
Explanation: What happens is that the cleaning solution breaks down
the ink clogs as it wicks up into the nozzles. In the same way that
leaving pan to soak so you can remove burned on dinner, it takes time
for this to work its magic.
10. After 24 hours, plug the printer back in and power on... You will
probably find that the printer goes through a small cleaning routine.
11. Run a single Epson maintenance cleaning routine followed by a
nozzle check
12. If possible check to make sure that the parking pad is empty of
any fluid (if not you may have a clogged waste pipe which is another
13. Chances are you will see an immediate improvement in the nozzle
check but sometimes it requires a further 30 minutes or so to let the
ink to settle in the printhead again before it performs perfectly.
Chime in and let me know of your results.