How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38161
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

I have a brother mfc-j825dw, and I was trying to put a flash

Customer Question

I have a brother mfc-j825dw, and I was trying to put a flash drive in so that I can scan a document. The printer is not recognizing the flash drive. It recognized it the day before, and my computer read the flash drive today.
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. The USB port on the printer may be bad, but please try the troubleshooting below to check:

- Please turn off printer, then disconnect the power cord from the printer for a few minutes, then reconnect, then turn on and check.

- If you have another USB flash drive, does it work with the printer?

- Have you tried back up your data on the USB flash drive to the computer, then format the USB flash drive on the computer, then see if it works with the printer?

- Also, if you have a memory card (like an SD or SDHC memory card), does it work with the printer?

Please let me know. Thank you.