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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Good Afternoon !I Need Help !My 6.1 carriage will not

Customer Question

Good Afternoon !
I Need Help !
My 6.1 carriage will not side to change ink, but when. I put lid down and press OK, I can hear it move. When I open to see if carriage moves, it's frozen. Please Help- Thank You
Submitted: 2 years ago.
Category: Printers
Expert:  Sudipto replied 2 years ago.
Thank You!! for posting your Question.My name is ***** ***** today I will assist you to solve or identify your problem.
This is a very frustrating problem, can you tell me, if the printer is showing low ink message or not ?