Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I can not fax from my Canon MX922. I have set ECM to No and…

Customer Question
I can not fax from...
I can not fax from my Canon MX922. I have set ECM to No and reduced TX start speed to 4800 with no success. I can complete the call to another phone. When I dial a fax number I can hear the beginning of the singing, but it stops abruptly and then get error message of either NG or Line Busy.
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 8 minutes by:
6/5/2015
Technician: Russell H., Printer and Office Tech replied 2 years ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,409
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.I need to ask whether your phone line service is 'landline' or 'analog' or POTS service, or whether it might be one of the 'digital' phone line services, such as Vonage, VoIP, UVerse, and so forth ? My advice must depend on that information, and also on whether this problem is new to a prevalently working MX922, or whether the MX922 is new to this phone line and has not worked with it before... let me know, and I will advise you as to what is wrong and what to do.
Ask Your Own Printers Question
Customer reply replied 2 years ago
Thanks - the phone line service is MagicJack. It is dedicated to my MX922. I have used this phone line for over 2 years with my previous Canon 892 and it worked fine. If memory serves it worked both with ECM TX On and Off. I have been successful using this MX922 to transmit faxes.
Technician: Russell H., Printer and Office Tech replied 2 years ago
Do you use the MagicJack phone line to do any voice phone calling? And, how many months or years have you been a MagicJack subscriber?
Ask Your Own Printers Question
Customer reply replied 2 years ago
I do not use Magic Jack for voice phone calling. It is a dedicated line connected to the MX922 only. I have been a MagicJack subscriber for over two years, maybe three. I just checked and my subscription is subject to renewal at the end of this coming August.
Technician: Russell H., Printer and Office Tech replied 2 years ago
OK, it has been working for some time, and it is not yet due for renewal. Do you have a voice phone you can try the line on? that would be a good test, you can tell more by ear, when you make a voice phone call and listen (to a voice at the other end, or even a v.m. message).
Ask Your Own Printers Question
Customer reply replied 2 years ago
Yes, I think I can find a phone to connect directly to the MagicJack. I'll give it a try and check back with you after that.
Technician: Russell H., Printer and Office Tech replied 2 years ago
OK. Let me know, when you have results, at your convenience.
Ask Your Own Printers Question
Customer reply replied 2 years ago
OK I have connected a voice phone. It is an old phone that I keep around for troubleshooting purposes. I placed calls to a cell phone and a landline. There is no static or noise of any kind except for the voice. The conversation is normal. there maybe the slightest bit of clipping at the beginning and end of a string of words. What else should I be looking for?
Technician: Russell H., Printer and Office Tech replied 2 years ago
The clipping might be significant.Check whether your internet connection is running at full speed, with some speed test in a browser (if you have a computer) such as SpeedTest.netand let me know the results, please.
Ask Your Own Printers Question
Customer reply replied 2 years ago
Hi Russell - Did you see my last post. What else should I be looking for?
Technician: Russell H., Printer and Office Tech replied 2 years ago
Did you try SpeedTest.net to test your internet performance with?
I did not see any post from you relating to that, so I have to ask.
Ask Your Own Printers Question
Customer reply replied 2 years ago
I'm sorry for the delay. When I checked SpeedTest.net I found I had opened a can of worms. My first test was 6.57 Mbps Download, 10.44 Upload. I'm paying for TWC's 300 Mbps. So I called and they refreshed the modem and my download speed rose to 100Mbps. I check further and was told by TWC support yesterday that I was paying for the 300 Mbps speed but TWC had throttled my SB6141 to100Mbps. Today I was told my subscription was for 50 Mbps download speed. I'm sorry I digress.
I will have to wait until tomorrow to check my ability to fax after this refresh and will get in touch with you as soon as I have done so.
Technician: Russell H., Printer and Office Tech replied 2 years ago
Well, yes, that's unfortunate.
But it clearly and indubitably explains the problem with MagicJack: you cannot do fax transmission at (for instance) 14.4 kbps with accuracy enough to get data through and not break up the fax-to-fax connection, unless you have really good steady internet at a somewhat higher rate of speed than 1 Mbps.
I advise you that the best way to 'get through' on your fax using MagicJack is
1: to change the fax setting to as low a transmit speed as you can. (If there is a lower-speed setting available in your fax device.) And to disable the setting on your fax for ECC Mode.
2: do not use the internet during faxing. Close all web browser windows on all computers connected to your internet, 60 seconds or more before starting faxing. And don't stream video on any devices, computer or handheld, while faxing. Avoid texting during faxing also... if the texting is done through your internet, as opposed to through 3G or other wireless.
That may help. Faxing through MagicJack and other internet or digital phone line services, is of course somewhat inherently uncertan. Faxing was made for the old-fashioned 'analog' sort of phone service, somewhat inherently. When faxes were made and designed and then refined in design and standardized, digital phone service was very much unanticipated.
Ask Your Own Printers Question
Was this answer helpful?
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,409
12,409 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,096 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

12,409 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
My Workforce 600 is not connected to my MacBook Pro.I have a
My Workforce 600 is not connected to my MacBook Pro.I have a WiFi number(###) ###-####but what do I do with it? An Apple tech newbe said I need your help. … read more
Harry
Harry
1,665 satisfied customers
Since Window 10 Upgrade 1803 I cannot connect my Kyocera
Since Window 10 Upgrade 1803 I cannot connect my Kyocera M6535 cidn to my network. Is it because SMB V1 has been uninstalled by Microsoft. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a new printer but cannot close the cartidge lid after
I have a new printer but cannot close the cartidge lid after insertion of the two cartridges … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Epson XP 410 is only ‘printing' blank pages. Several
My Epson XP 410 is only ‘printing' blank pages. JA: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.) Customer: Yes several time… read more
Harry
Harry
1,665 satisfied customers
Trying to connect my printer using web ij.start.canon but it
Trying to connect my printer using web ij.start.canon but it doesn't recognize it … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
I have an EPSON 440 and I have replaced all the ink
I have an EPSON 440 and I have replaced all the ink cartridges. It is still printing in pink rather than black. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
Can't connect to IMAc. Have been using this printer and this
can't connect to IMAc. Have been using this printer and this iMac for years. Wireless connect … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Paper jammed and after removing most of the page some is
Paper jammed and after removing most of the page some is jammed under the white rollers near the cartridge carrier and the pieces keep breaking off when I use tweezers to remove them. … read more
Harry
Harry
1,665 satisfied customers
Not good. I have a Samsung CLX-6260FW. The rpinter works
the rpinter works fine printer but i cant reser the syncthru web service password ***** … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
I would like to scan a single page BXW doc from my Canon
Hello! I would like to scan a single page BXW doc from my Canon MX722 printer to my Mac. How do I do it please? … read more
Russell H.
Russell H.
Printer and Office Tech
12,409 satisfied customers
I am writing to see why I have been charged to different
I am writing to see why I have been charged to different fees for microsoft, I just paid $69,99 and I got a message today for $99 due June 2, … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
868 satisfied customers
I can't connect my Docuprint P265 DW LAN to the network. the
I can't connect my Docuprint P265 DW LAN to the network. the printer is working and so is the modem. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
I am having problem getting the printer to work right. USB.
I am having problem getting the printer to work right … read more
Sheri
Sheri
Bachelor\u0027s Degree
524 satisfied customers
I have a new printer but cannot close the cartidge lid after
I have a new printer but cannot close the cartidge lid after insertion of the two cartridges … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Can you help me my printer has gone recovery mode and i dont
hi can you help me my printer has gone recovery mode and i dont know what to do. would appreciate it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
95 satisfied customers
Printer will not respond to print instructon. printer gives
printer will not respond to print instructon. printer gives an eror code of 0x97 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My copier copies 2-sided. I want copies of 1 side only.
My copier copies 2-sided. I want copies of 1 side only … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
963 satisfied customers
I'm installing a new Officejet Pro 6960. The printed
I'm installing a new Officejet Pro 6960. The printed instructions seem to have skipped a couple of steps; I finfd no way that paper can get from input tray to the printing area. in lifting the paper l… read more
Harry
Harry
1,665 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x