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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a CM205bPaper continues to jamI open the back cover

Customer Question

I have a CM205b
Paper continues to jam
I open the back cover lift the green clips at the side, remove the paper, close the clips, close the back and try again. The paper continues to jam.
Can you please help
Thank you
Lindsay
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Where in the machine does the paper jam? How old is the machine?
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Customer: replied 2 years ago.
Cannot talk until tomorrow, sorry
Expert:  Freddy M. replied 2 years ago.
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No worries, you can take all the time you need to get back to me.
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