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My wireless printer cannon mg5420 will not print.

Customer Question
my wireless printer cannon mg5420 will not print.
Submitted: 3 years ago.Category: Printers
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Answered in 1 minute by:
6/4/2015
Technician: Viet - Printer Tech, Printer Technician replied 3 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,168
Experience: Troubleshoot printers, scanners, etc.
Verified
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Is there any error or message?
Was it working previously?
Was there any change recently that may have caused the issue?
Are you still able to make a copy from the printer's glass (not print from the computer)?
What's the status of the Wi-Fi/wireless light / icon on the printer?
Do you have windows xp, vista, or 7, or 8, or mac computer?
When you are available, please reply back at the box below to continue. Thank you,
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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