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I just wanted to change my black ink cartridge on my Epson…

Customer Question
I just wanted to change...
I just wanted to change my black ink cartridge on my Epson Workforce 615 which I did and the printer is insisting that I change the the blue, yellow & red as well and will not let me continue unless I do.
I do not need to change the color cartridges at this time.
Please advise what to do !
Submitted: 3 years ago.Category: Printers
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Answered in 3 minutes by:
6/4/2015
Technician: Shefin, Printer and Office Equip. Specialist replied 3 years ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,986
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today. I apologize for the inconvenience, however the printer will not operate if any cartridge is expended or removed. It’s best to always have extra cartridges on hand. Please check the link below.http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&infoType=FAQ&oid=130787&prodoid=63084670&foid=142781&cat=237989&subcat=237991 I apologize for the bad news. However, this is the honest answer I can give.Thank you.S H E F I N
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,986
6,986 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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