How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5285
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
Type Your Printers Question Here...
Shefin is online now
A new question is answered every 9 seconds

I just wanted to change my black ink cartridge on my Epson

Customer Question

I just wanted to change my black ink cartridge on my Epson Workforce 615 which I did and the printer is insisting that I change the the blue, yellow & red as well and will not let me continue unless I do.
I do not need to change the color cartridges at this time.
Please advise what to do !
Submitted: 2 years ago.
Category: Printers
Expert:  Shefin replied 2 years ago.
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today. I apologize for the inconvenience, however the printer will not operate if any cartridge is expended or removed. It’s best to always have extra cartridges on hand. Please check the link below. I apologize for the bad news. However, this is the honest answer I can give.Thank you.S H E F I N