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My brother mfc 9560cdw worked perfectly year and now it prints o…

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my brother mfc 9560cdw worked...
my brother mfc 9560cdw worked perfectly for a year and now it prints only the front and back of 1 page, repeatedly. It will not print more than the first page of a multi page document. This is tree in Chrome and also in adobe pdf reader
Submitted: 3 years ago.Category: Printers
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Answered in 15 minutes by:
6/1/2015
Technician: Shefin, Printer and Office Equip. Specialist replied 3 years ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,994
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7 or click here to know the operating system) and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N
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Customer reply replied 3 years ago

windows 7, iwreless

Technician: Shefin, Printer and Office Equip. Specialist replied 3 years ago
Hi, Please go to the link below, download and run the Uninstall Tool.http://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfc9560cdw_us&os=93&dlid=dlf005362_000&flang=4&type3=39 After uninstalling it completely, download and run Full Driver & Software Package from the link below.http://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfc9560cdw_us&os=93&dlid=dlf004563_000&flang=8&type3=11 If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT smiley face and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
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Customer reply replied 3 years ago
Customer

I did those 2 steps last week. Sorry I didn't mention it.

More ideas?

Technician: Shefin, Printer and Office Equip. Specialist replied 3 years ago
Hi, Can I access your computer remotely and check the issue? Thank you.S H E F I N
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Customer reply replied 3 years ago

yes

Technician: Shefin, Printer and Office Equip. Specialist replied 3 years ago
Hi, Do you have Teamviewer installed on your computer? If no, please go to the link below, click Download listed under All-In-One: TeamViewer full version.https://www.teamviewer.com/hi/index.aspx After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345). Thank you.S H E F I N
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Customer reply replied 3 years ago

id= 501 213 944

pass= 4859

Technician: Shefin, Printer and Office Equip. Specialist replied 3 years ago
Hi, I think we have lost the connection. Can you open Teamviewer and let me know the new password? Thank you.S H E F I N
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