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PRINTER: WF3640 - the problem is that people are sending faxes,

Customer Question
but I am not receiving...
pRINTER: WF3640 - the problem is that people are sending faxes, but I am not receiving them. I have checked the fax connection through the softwear on my computer and it reports Pass on all items...
Submitted: 3 years ago.Category: Printers
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Answered in 4 hours by:
6/1/2015
Technician: Louie, Technician replied 3 years ago
Louie
Louie, Technician
Category: Printers
Satisfied Customers: 13,492
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified
Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, a review / proposed tries and checks (if have not been done): • ensure that the telephone line cord from the telephone wall outlet is connected to the LINE port of the WF-3640;• use a regular phone and (temporarily) connect it to the printer's EXT port to be able to check for the presence and consistency of a dial tone;• verify that the different FAX settings are configured correctly particularly auto-answer/number of rings as prescribed by the User's Manual;• using another phone or even a cell/mobile, call the number tied to the Epson and determine if the WF-3640 would ring / auto-answer with FAX tone. Please post back results / observations of the above once tried.
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Louie
Louie
Louie, Technician
Category: Printers
Satisfied Customers: 13,492
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Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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