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My printer an epson workforce 545 seems to be working but not…

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My printer an epson workforce...
My printer an epson workforce 545 seems to be working but not printing. It just sends out black paper. I have just changed the inks.
Submitted: 3 years ago.Category: Printers
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Answered in 5 minutes by:
5/28/2015
Technician: Freddy M., Technician replied 3 years ago
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18,414
Experience: Years of IT and customer support experience
Verified
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Do you mean blank?
.
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Customer reply replied 3 years ago
the paper is coming out with nothing printed on it
Technician: Freddy M., Technician replied 3 years ago
.
Ok please make a photo copy from the glass so the computer is not used at all and let me know what comes out.
.
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Customer reply replied 3 years ago
I have a Mac computer, if that matters
Technician: Freddy M., Technician replied 3 years ago
.
please make a photo copy from the glass so the computer is not used at all and let me know what comes out.
.
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Customer reply replied 3 years ago
now I have a peice of paper that's gray. I'm thinking I might have pressed a wrong button??
Technician: Freddy M., Technician replied 3 years ago
.
That actually sounds like you did it right and confirms my suspicions that it may be a mechanical issue with the machine. Have you tried cleaning the machine yet? If you did how did you clean it?
.
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Customer reply replied 3 years ago
I cleaned the heads via the printer. I'm just no getting and letters printed
Technician: Freddy M., Technician replied 3 years ago
.
Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.
Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
There is an area on the cartridge that when pushed ink will come out that is normal, just get any dried ink off that area.
Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.
If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
.
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Customer reply replied 3 years ago
I'm doing what u told me to. I just unplugged the machine
Technician: Freddy M., Technician replied 3 years ago
.
Take all the time you need.
.
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Customer reply replied 3 years ago
same problem
Technician: Freddy M., Technician replied 3 years ago
.
Did a copy come out the same way? Did it get even slightly better? If it did that would be a bad sign in which case how old is your machine? If over a year old did you get an extended warranty?
.
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Customer reply replied 3 years ago
IT's about 3 years old and no extended warrenty. Do u think it's seen better days?
Copy is the same, blank
Customer reply replied 3 years ago
evrything moves in the machine .it makes noise like it's printing,but nothing is printed
Technician: Freddy M., Technician replied 3 years ago
.
If the copy had gotten slightly better we would have wanted to repeat the cleaning as it can sometimes take 3 tries. Since it did not however it usually means the carriage assembly needs to be replaced. Which is the carriage/print head responsible for putting ink on the page and if you look behind it the plastic strip as well, without a warranty this can be expensive. Due to that some people do decide to replace the machine instead. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Epson.
.
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Customer reply replied 3 years ago
I guess I'll have to buy a new one..Thanx for the help!!!!!!
Technician: Freddy M., Technician replied 3 years ago
.
You're welcome and If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Epson.
.
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