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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer stopped working even though I had re-set the printer

Customer Question

Printer stopped working even though I had re-set the printer
Please telephone me ASAP, this problem is small and can be corrected
by a qualified technician, I am sure of this. My tel # ***** *****
Thank you, ***** ***** urgent and important that my printer is corrected ASAP
Phillip xxxxx
Submitted: 2 years ago.
Category: Printers
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Was the printer connected wirelessly?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $34 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Customer: replied 2 years ago.
Thank you for above.Printer is wired and connected perfectly.
I do not require remote, the problem is minimal
and can be corrected by a man with your qualifications
Please telephone me at(###) ###-#### ***** Thanks
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kamil Anwar replied 2 years ago.
Telephone is an additional service. Is the Printer is wired directly to the computer? It will be best to diagnose and resolve it here. Can you tell me what does the print que shows? If you still need assistance over phone, i can opt out and allow another expert who may be able to assist via phone.
Customer: replied 2 years ago.
All is now O.K. .. The printer is wired directly to the computer. Thanks for all you did. Thanks also
for correcting the error re the charge of June 3rd. I will confirm receipt of the funds after my bank
advises all was arranged as requiredPhillip Levine