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My Canon Selphy CP780 Ink Cartridge is stuck. I now have two…

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My Canon Selphy CP780 Ink...
My Canon Selphy CP780 Ink Cartridge is stuck. I now have two Selphy's like this. I press eject and the cartridge won't budge
Submitted: 3 years ago.Category: Printers
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Answered in 57 minutes by:
5/23/2015
Technician: Dustin, Printer Repair Specialist replied 3 years ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,279
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Welcome, my name is ***** ***** I will assist you today!
With the ink cartridge stuck. If you try to print. Does it then tell you it needs to replace a cartridge? If so, try to print, let it give the "replace" message.
And then you should then be able to remove it.
If t hat doesnt work for y ou. let me know and we can try other steps as needed.
Dustin S.
Senior Technician and Network Switching Systems Operator / Maintainer.
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Customer reply replied 3 years ago
No, I'm familiar with the machine. These cartridges are physically stuck. They won't run and they won't eject.
Technician: Dustin, Printer Repair Specialist replied 3 years ago
When you push the cartridge eject lever up.. Does the lever move, or does it feel like the lever is "stuck" ?
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Dustin
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,279
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Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller

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