How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Pixmar printer. Page stuck at the back and impossible to get

Customer Question

Pixmar printer. Page stuck at the back and impossible to get out.
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
please let me know that is the paper stuck from feed tray or near the output tray
Customer: replied 2 years ago.
At the back. Near the back where there are two bars with two roller type trays one of which comes out
Customer: replied 2 years ago.
The input tray is at the bottom and the output tray above that
Customer: replied 2 years ago.
Hello?
Customer: replied 2 years ago.
Please can I have my money back this was absolutely a waste of time since you have not answered at all
Expert:  Michelle replied 2 years ago.
remove the cartridge..turn off unit and unplug power cord...manually slide the carriage assembly\ printhead back and forth
blow air near the paper feed tray, roller assembly area and the area where the carriage moves and try to remove the stuck paper
try to gently slide it out from the output tray
let me know if you are able to plull it out
Customer: replied 2 years ago.
Nope
Expert:  Michelle replied 2 years ago.
let me know the model# ***** the pixma printer and how old it is
Customer: replied 2 years ago.
brand new
Expert:  Michelle replied 2 years ago.
may i know the model# ***** the printer
Customer: replied 2 years ago.
Canon Pixma mx922 color photo printer with scanner, copier and fax
Customer: replied 2 years ago.
Canon pixma mx922
Expert:  Michelle replied 2 years ago.
so is the rest of paper visible from the feed tray or from output tray
Customer: replied 2 years ago.
only from the back and impossible to remove
Customer: replied 2 years ago.
My hands are raw from trying!
Expert:  Michelle replied 2 years ago.
open the below link by typing it in the address bar
http://tinyurl.com/kx7ebpy
watch the video and try to remove the paper

Related Printers Questions