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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a WorkForce 610, which needed a magenta printer cartridge

Customer Question

I have a WorkForce 610, which needed a magenta printer cartridge and printer would not print. While waiting for cartridge to come, my grandniece tried to print. Now it's showing "Printer Error." I have just inserted new magenta cartridge and according to flashing instruction on printer, shut down and turned it back on. Have done that repeatedly, including unplugging it. Will not print, nor will "Printer Error" go away. What should I do?
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble. Is there a specific error code that you are getting?
Customer: replied 2 years ago.
Printer Error has occurred
Customer: replied 2 years ago.
Also shows X in circle and "Error" Says to turn off printer & turn it on again, which I did several times.
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Nathan replied 2 years ago.
Typically it will give you a specific error message or code, not just a simple "error" indication. That is what I was looking for.