How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a HP C4480. I started get an "Out of Paper" noti

Customer Question

Hi. I have a HP C4480. I started get an "Out of Paper" notification. Shortly after I did the troubleshooting tips that I found online, I got a Carriage Jam error message. Right now my printer is off but plugged in. Please help.
Submitted: 2 years ago.
Category: Printers
Expert:  Sowrav D. replied 2 years ago.
Hello. My name is ***** ***** I will be assisting you today.
Did you check and see, if the carriage is really jammed or not ?
Customer: replied 2 years ago.
No, I don't believe it is. It is moving freely from left to right.
Expert:  Sowrav D. replied 2 years ago.
Please turn off the printer then, open the printer cover and try to slide the cartridges with your hand and let me know, if you are able to do so or not ?