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Had a paper jam, removed...
Had a paper jam, removed paper from back of printer, now I have a message that says "unable to print error 5A" What can I do to fix this problem?
Submitted: 3 years ago.Category: Printers
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Answered in 19 minutes by:
5/21/2015
Technician: Freddy M., Technician replied 3 years ago
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18,418
Experience: Years of IT and customer support experience
Verified
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Is it the same number every time?
.
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Customer reply replied 3 years ago

Yes, same number every time.

Technician: Freddy M., Technician replied 3 years ago
.
Open the machine, which side is the print head on? In this picture the hand is grabbing it on the left.

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Customer reply replied 3 years ago

It is on the far right hand side.

Technician: Freddy M., Technician replied 3 years ago
.
Can you see it or is it stuck underneath?
How old is the machine?
If over a year old did you happen to get an extended warranty?
.
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Customer reply replied 3 years ago

I am very dissatisfied with your service. You advertise 24 hour service yet I have been trying to get a final answer since super early this morning. I tried to contact you by phone and no answer. Do not bill me monthly. Also, I am requesting a full refund. Please advise.

Technician: Robert M., Consultant replied 3 years ago
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,518
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

Hi, I'm Robert and I'll be helping you with your printer question.

can you get the cartridges out and put them back in again ?

something is blocking the print head from moving. check for anything that might be jammed in it or see if you can move it a little bit on the carriage without forcing it.

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Category: Printers
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