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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24455
Experience:  Computer networking/repair. 12+ years experience.
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I have a Panasonic multi function printer #KXMB 2061 that leaves

Customer Question

I have a Panasonic multi function printer #KXMB 2061 that leaves a 1 1/2" strip unprinted on the middle of the page.
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Does this happen on photocopies as well as print jobs from computer?
Customer: replied 2 years ago.
It happens on received faxes and photo copies
Expert:  Nathan replied 2 years ago.
What about on print jobs from the computer?If happening on received faxes as well, it would indicate a fault with the toner, or a bad drum, imaging unit, or fuser. Is there anything at all on that unprinted portion, any dark spots or flecks of toner? Is the line perfectly straight, or does it change shape at all?
Customer: replied 2 years ago.
It is somewhat cloudy and it's shape is erratic.
Expert:  Nathan replied 2 years ago.
Are you using new/genuine panasonic drums and toners or are they generic/re manufactured?
Customer: replied 2 years ago.
Absolutely, both are new
Expert:  Nathan replied 2 years ago.
Thanks for confirming. Unfortunately if this happened both before and after a new drum and toner, that really leaves only the possibility of a fuser or imaging unit failure. Replacing the fuser would be the next step here, as the imaging/laser components fail much less commonly, and generally aren't worth repairing.