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Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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My printer will not print from my computer. My computer gets

Customer Question

My printer will not print from my computer. My computer gets an error message that says
"printer is off line". I have not changed anything. The cables are in the proper places.
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
please let me know the operating system installed on your computer thats connected to the printer
Customer: replied 2 years ago.
Windows Vista
Expert:  Michelle replied 2 years ago.
please follow the below steps
click start..devices and printers..right click on printer icon and click on delete\remove
once the printer icon gets on add printer option on top of the window
the add printer wizard will open
follow the steps and try to add the printer again
once added, try printing a test page and let me know the status
i will suggest further accordingly
Customer: replied 2 years ago.
Where do I click start?
Expert:  Michelle replied 2 years ago.
click start on the can also press the windows key on the keyboard..then click on devices and printer and follow rest of the steps as i have listed above
Customer: replied 2 years ago.
I figured that out. However there are 2 icons with offline printers. Should they be deleted? The page froze up and I couldn't do anything until you wrote more to me.
Expert:  Michelle replied 2 years ago.
yes delete both of them
Customer: replied 2 years ago.
The first one deleted quickly but the second one will not delete. It says that it is deleting, but nothing is happening. I am going back to that page. no luck i went to the page again and its says deleting but its not.
Expert:  Michelle replied 2 years ago. the printer connected via usb cable..if yes..unplug printer usb cable from computer and then try to delete
if it still seems not to delete no worries..simply connect printer usb cable to computer and click on add printer to add the printer again
let me know if it gets added or not
Customer: replied 2 years ago.
No luck and I am getting very tired.
Expert:  Michelle replied 2 years ago.
would it be fine if i remote access and try fixing this for you
please open the website
in the page that opens click on start full version
it will download a file teamviewer exe
click on the file to open\run it
once its installed, the temviewer window will open
let me know the id and password ***** on left side of the window