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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Having trouble with blue lines showing up on every scan. Have tried EV

Customer Question

Having trouble with blue lines showing up on every scan. Have tried EVERY diagnostic recommended in the manual. Changes all the cartridges, claned everything, am on TIGHT DEADLINE TONIGHT.
Submitted: 2 years ago.
Category: Printers
Customer: replied 2 years ago.
NEED ANSWER ASAP, on TIGHT deadline if you cannot help now please cancel my order. I am desparate.
Customer: replied 2 years ago.
Are you there? Hello?
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear your'e having trouble. Please post back only once at a time, when you send multiple replies your question is pushed further down the queue and takes even longer to get a response.
Are you getting the lines only on scans/copies, but prints and received faxes come out ok?
Do you have the issue from both the auto feeder and direct from the glass?