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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP officejet pro 8500a does started out yellow didn't print,

Customer Question

HP officejet pro 8500a does started out yellow didn't print, now blue doesn't print. One print was fine, the next yuck. Help!
Submitted: 2 years ago.
Category: Printers
Expert:  Sowrav D. replied 2 years ago.
Hello. My name is ***** ***** I will be assisting you today.

Did you tried to clean the printhead manually ?
Customer: replied 2 years ago.

No, haven't tried that yet. Last time I had to do anything with the printheads they didn't realign and it was a huge mess to get them working properly again.

Expert:  Sowrav D. replied 2 years ago.
Are you able to align the printhead, after replacing the cartridge ?
Customer: replied 2 years ago.

The print heads are aligned correctly.

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