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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My epson wf-4630 is printing all black pages. I've cleaned

Customer Question

My epson wf-4630 is printing all black pages. I've cleaned the heads several times and it still prints all black pages. Help!!
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear your'e having trouble.
To clarify, do you really mean all black pages (solid black) or do you mean blank (no printing on the page at all)?
Does this happen when you try to make a photocopy, direct from the glass as well?
What specific cleaning steps did you take?