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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My files including emails print coloured inks but not in black

Customer Question

My files including emails print coloured inks but not in black ink
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Have you tried cleaning the machine yet?
Customer: replied 2 years ago.
Feddy MYes of course I have cleaned the ink nozzles etc.
I am not repeat not satisfied with your rather facile answer. Are you a Dell support expert if not I will stop here and cancel my visa card transaction
Expert:  Freddy M. replied 2 years ago.
This is not Dell and what you most likely mean is you need a Canon expert which I work on daily. I also did not give you an answer I asked you a question and told you that you may need a part, because that is possible. We are in no way affiliated with Dell or Canon and nothing on the site says we are. I have sent in your cancel request.