How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Shefin, My name is ***** ***** my printer is not printing.

Customer Question

Hello Shefin, My name is ***** ***** my printer is not printing. I turn the compter on and off, now the printer will not come back on.
Thanks for your help
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. (Shefin seems to be offline... if you insist on his helping you, I will Opt Out of this case at your request.)
Please tell me the maker and model # ***** your printer.
What is your computer, a Windows PC or an Apple computer?
Which version of Windows (or MAC OS X ) is on it?
(If a Windows PC, what is its System Type? either 32-bit or 64-bit, and found in
Start - Control Panel - System and Security - System .)
Is your printer directly connected to the computer you are printing to, or is the printer networked in some fashion, either by wired networking or wirelessly ?