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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Shefin, My name is ***** ***** my printer is not printing.

Customer Question

Hello Shefin, My name is ***** ***** my printer is not printing. I turn the compter on and off, now the printer will not come back on.
Thanks for your help
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. (Shefin seems to be offline... if you insist on his helping you, I will Opt Out of this case at your request.)
Please tell me the maker and model # ***** your printer.
What is your computer, a Windows PC or an Apple computer?
Which version of Windows (or MAC OS X ) is on it?
(If a Windows PC, what is its System Type? either 32-bit or 64-bit, and found in
Start - Control Panel - System and Security - System .)
Is your printer directly connected to the computer you are printing to, or is the printer networked in some fashion, either by wired networking or wirelessly ?