How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WesPCDr Your Own Question
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

Paper output slot: paper is jammed, cannot locate any paper

Customer Question

paper output slot: paper is jammed, cannot locate any paper after removing paper from rear, opened cover and no paper inside showing; shut down and restarted. there is no paper appear from the rear or when cover is opened and explored for paper internally????????????
Submitted: 2 years ago.
Category: Printers
Expert:  WesPCDr replied 2 years ago.
Hi, I can help with the issue and answer your question.
Expert:  WesPCDr replied 2 years ago.
There are several problems that can cause this.Let try a couple of troubleshooting steps to clear the error.1. Unplug the printer power cable for 10 minutes then plug back in2. Let me know if the paper jam error message appears right away or after printing and we can go from there.
Customer: replied 2 years ago.
That is obvious - this was tried a couple of times prior to my using you service! Do not feel that this is a good response. All the basics were tried before seeking assistance!
Expert:  WesPCDr replied 2 years ago.
I'm trying to find out if the error message happens as soon as you turn it on or after trying to print something. This will help me isolate the problem further.
Expert:  WesPCDr replied 2 years ago.
Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.
To fix the problem, unplug the printer power cable for 10 minutes.
Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper.
Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.
Open each cover front, top, and back of the printer and look for pieces of paper in the rollers. Move the rollers with your fingers to clean and move any loose paper out as well.
Then plug the printer power back in try to print.

Related Printers Questions