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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an HP Photosmart 6510 Printer, I have installed two

Customer Question

I have an HP Photosmart 6510 Printer, I have installed two new black in cartridges, but the black won't print, all the are ok but black is very faint or not at all.
I cleaned the print heads and from settings but still doesn't print the black ink??
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Are you using HP genuine ink, or generic/refilled ones?