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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14602
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I had a very serious paper jam (took me a long time to remove

Customer Question

I had a very serious paper jam (took me a long time to remove debris). Since that time all copies seem to have many repeat ghosts of type on every page like excess blots. Any idea how to clean or repair this problem? It is a samsung CLX 3185 FW
Submitted: 2 years ago.
Category: Printers
Expert:  John replied 2 years ago.
Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.Please remove and reinstall the fuser. In order to do this please unplug the printer from the electric outlet and let it rest for at least one hour, so we are sure it is not hot inside. It may be very very hot, please be careful. You can click here and follow the steps to remove the fuser ===> it, make sure it is clean and free of paper, debris, etc. Then reinstall it again, and only then, replug the printer to the power outlet. Please don't touch any other item inside the printer, as some of them have very high voltage. =====Remember this doesn't have to be the final communication. We can continue the conversation for no additional charges. Please read below also: Some customers get upset when they do not get a quick solution and as a result rate my service as poor even though it is the correct answer. I respectfully ***** ***** you go to rate me, if you are inclined to rate me poorly, to please let me know what more I can do to gain a positive rating. That would be highly appreciated. If you are satisfied with my job please leave me a positive feedback, that's the only way for me to be paid by, you won't be charged again. Remember this doesn't have to be the final answer. We can continue communicating for no additional charges. If you require any additional information, please do not hesitate to let me know clicking reply. Please do not leave negative feedback, just click Reply instead. Thank You and I wish you all the best. GOD Blessings!!! John