How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: Printers
Satisfied Customers: 5359
Experience:  AAS Degree in Computer Technology.
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a Brother MFC 9700 and am getting a Machine Error 71

This answer was rated:

I have a Brother MFC 9700 and am getting a Machine Error 71 message. Can you help?
Hi. I am Rick and I will be your printer professional.

Can I ask how old the printer is?
Customer: replied 3 years ago.

Not sure but about 10 years old

Ok Dennis, the reason I asked is that the error code 71 is a problem in the scanner unit motor. It is dragging and the printer cannot get it to the proper rpms. This is usually an indication the motor is about to go out all together. This motor is activated regardless of what function you are using so even if you were not scanning the error would still show. THis repair involves having the motor replaced and re syncing it to the printer, a job that will cost as much as the printer to do. Sorry for the bad news but if I can help further please let me know.

Richard and 3 other Printers Specialists are ready to help you
Customer: replied 3 years ago.

i understand it is bad news but thanks for the assistance


You are very welocme. Please do the ratings and have a great day.