Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Hi there, sorry to hear you're having trouble with the HP,
can you tell me, if you try to make a photo copy on the machine (rather than printing from the computer), do you have the same problem?
So a photo copy of a photo comes out normally? And the problem only happens in printing photos from the computer?
Yes from the computer via the printer
Okay, then cleaning, alignment, etc won't help,
as this is a computer issue, not a printer issue
the likely problem is that things on your monitor display differently than real world colors (most monitors are not well calibrated), and so what you see on the screen comes out differently when it is printed
You may have to try editing the photos proactively to make them less red, so that they print out correctly
Unfortunately though this printer model really has no color calibration adjustments, so changing the driver won't help,
you can really only adjust the image prior to printing it.
I have a Mac 10.8.5 that is about 10 mths old and up until yesterday ever thing was working fine even if I change the photo to say sepia it still comes out red. I have used the same program I photo , or adobe, and it has been fine up till now
Okay, well with that in mind it is possible that the print driver is corrupted
you can try deleting and then reinstalling the printer,
when reinstalling, you can also try using updated driver files
you can get that here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4142&lc=en&cc=us&dlc=en&sw_lang=&product=5157536
If that still doesn't help, I'd suggest you double check making a color copy, to be certain the red tint doesn't happen there as well. If it does happen on copies too, or also with prints from another machine, it means that the print head is getting clogged or failing.
Ok will do. can I get back to you after I have done all that. Hopefully it with work. Thank you.
No problem at all, take your time.
you can bookmark/favorite this page to get back in touch when ready later on.
I have done a head clean and used new cartridges May be the cartridges are at fault ????
Thanks again, will try the cotton bud clean,
Hi the cotton bud worked fine…..when I had a close look there was a very small part of the protection tag over the Cyan cartridge , I guess I did not remove it as well as I should. Can not belive I have spent the best part of a day trying to solve the problem, thinking it was the h/p. I thank you for your time and patience.
Yes, now I will have a good day.