Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers
This answer was rated:

Replaced cartridge in printer. Copies come out blank. Any

suggestions?...
Replaced cartridge in printer. Copies come out blank. Any suggestions?
Ask Your Own Printers Question
Answered in 5 minutes by:
10/28/2013
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,351
Experience: Computer networking/repair. 12+ years experience.
Verified

Nathan :

Hello, and welcome. My name is XXXXX XXXXX I’ll be assisting you today.


 


First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.


 


Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question instead. You are rating me personally, not this site or your product and negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.


 


My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!


_________________________


Nathan :

Hi there, sorry to hear you're having trouble,

Nathan :

does this happen when printing from the computer, as well as when making a photocopy on the machine?

Nathan :

Does it happen with both black and color?

Customer:

Barely prints in red ink through the computer. Replaced black cartridge and it acts as if the cartridge is empty whenin fact it is new.

Nathan :

Okay, thanks for the info,

Nathan :

this isn't a cartridge isssue,

Nathan :

These symptoms point to either a clogged/contaminated print head, or a faulty print head.

Nathan :

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function, if it doesn’t work try it a second time. If it still doesn’t print anything, you’ll need to do a manual cleaning.

Nathan :

I see you've rated me with "poor service". Have you attempted the steps I've suggested?

Nathan :

If so, and it didn't work, there are other steps to take, which I'll be happy to guide you through.

Nathan :

But giving me a negative rating, when I've spent my time and efforts in a good faith attempt to help you will not fix anything, you only harm my professional reputation.

Ask Your Own Printers Question
Hi Paul, it seems the live chat was malfunctioning, please view my earlier notes above ( http://www.justanswer.com/printers/82ycu-replaced-cartridge-printer-copies-blank.html )

and you can get back to me with the orange Reply button.

Thanks,
Nathan
Ask Your Own Printers Question
Customer reply replied 4 years ago

Thanks. Cleaning printheads worked

Great! Glad to hear it. If the issue should come back, I'll be happy to advise further on the deep cleaning steps.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://www.justanswer.com/electronics/expert-p0llinate/

Thank you, XXXXX XXXXX a good day,
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,351
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
Ask your own question now
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,351
27,351 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
My Canon printer is giving me support code 1660...not sure
My Canon printer is giving me support code 1660...not sure what to do … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,243 satisfied customers
Just trying to find out how to scan multiple doc to an
just trying to find out how to scan multiple doc to an email … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
565 satisfied customers
I have an Epson Stylus R1900 Printer, I need the driver for
I have an Epson Stylus R1900 Printer, I need the driver for my iMac, can you help me? … read more
Donna French
Donna French
Bachelor of Science
36 satisfied customers
It makes a sound like it is going to start printing, but
It makes a sound like it is going to start printing, but then it stops … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
I have an HP Officejet Pro 8630 that will not connect to the
I have an HP Officejet Pro 8630 that will not connect to the network. It is connected to the internet; but, will not print from the computer. I bought a new router and updated the modem; but, it still… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
132 satisfied customers
I have problem secure the Envy5535. Protection set up will
I know how to connect I tryed several several times but fell… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
132 satisfied customers
Installed new cartridge in MFC 7220. It now says there is a
Installed new cartridge in MFC 7220. It now says there is a paper jam and that has been cleared but will still not print. Desperate because need information for church in the morning. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,243 satisfied customers
Printed images have diagonal stripes accross them.
HI, printed images have diagonal stripes accross them … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
984 satisfied customers
It won't print any Word documents. It just prints a blank
It won't print any Word documents. It just prints a blank page. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
I am attempting to connect to an ImageProGraf IPF8300 from a
I am attempting to connect to an ImageProGraf IPF8300 from a Windows 10 PC. I am connected via USB cable to the printer. The printer shoes in my list of Printers to be added. Under the printer is a la… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Epson ET-2550 has ink in the tanks, but when I print, the
My Epson ET-2550 has ink in the tanks, but when I print, the sheets are coming up blank. What could be the problems? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,243 satisfied customers
I have messed up things and cant get the printer to talk to
i have messed up things and cant get the printer to talk to the computer … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
132 satisfied customers
We just got one today and I do not know how to get it to
we just got one today and I do not know how to get it to download or any thing … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
Need to install my hp envy4510 printer. Hp computer. Brand
need to install my hp envy4510 printer JA: What kind of computer or device are you printing from? Customer: hp computer JA: How long has this been going on with your ENVY4510? Customer: brand new JA: … read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
Canon pixma 892 won't print says looking for a printer. Usb.
canon pixma 892 won't print says looking for a printer … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
132 satisfied customers
I am trying to print a document, but I get an error message
Second opinion] Hello , I am trying to print a document, but I get an error message which says an error message about out of paper. there is paper in the tray and when I check the print document secti… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,243 satisfied customers
I was in the process of printing when I received a Support
I was in the process of printing when I received a Support code 6000 message. I've done the steps as directed, including turning the printer off, unplugging it from the power source, then plugging it … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
191 satisfied customers
I cannot scan from my computer it says it cannot communicate
I cannot scan from my computer it says it cannot communicate with the scanner … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x