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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5397
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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when I use my photo copier, the pictures come back green or

This answer was rated:

when I use my photo copier, the pictures come back green or with a deep greenish tone.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

I am ready

Shefin :

Are you experiencing this issue while printing?

Customer:

Yes. every time

Shefin :

Please remove all the cartridges from the printer.

Customer:

sorry!only when trying to photo copy pictures.

Shefin :

Only while copying pictures?

Customer:

yes. only while attempting to photo copy

Shefin :

Please remove all the cartridges from the printer.

Customer:

I have removed cartridges

Shefin :
Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.
Shefin :
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
Shefin :
If any of the other cartridges are low, empty, leaking or bulging replace them.
Shefin :
Then turn off the machine and unplug it for 2 minutes.
Shefin :

Have you done that?

Shefin :

Are you there?

Customer:

okay. Will do so immediately

Shefin :

Have you done the cleaning?

Customer:

I just cleaned the cartridges. Everything is working great.

Shefin :

The color is okay now?

Customer:

yes all seems okay. The complete cartridge tray and cartridges were dirty. They are all cleaned now. I put through a colorful sheet of paper and it came out great.l The yellow cartridge was real bad so I replaced it.

Shefin :

Great!

Shefin :
I request you click the EXCELLENT smiley face once you have all the information you need.
Shefin :

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Customer:

thank you very much. I appreciate your help very much. I could not have used the printer without your help. Thanks again.

Shefin and 3 other Printers Specialists are ready to help you