How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3302
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
Type Your Printers Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

I have a brother MFC-7340 it tells me I need a new drum when

This answer was rated:

I have a brother MFC-7340 it tells me I need a new drum when I replace it - it beeps and says drum error refer to maintenance.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Can you tell me the exact error message with code ?



Customer: replied 3 years ago.

Message is as follows

Drum Error. See troubleshooting and routine maintenance chapter in user's guide.



I have cleaned the corona wire.

I have replaced the drum unit.


And still it beeps and keeps displaying this message.

We have to reset the drum counter.

Follow the steps below:

Make sure that the machine is turned on. Then open the front cover.

Then press Clear or Clear/Back on the control panel. 

If your printer has a numeric keypad then press 1 to reset the drum counter.

If your printer doesn't have a numeric keypad then press the Up Arrow Key to reset the drum counter.

When the LCD shows Accepted, close the front cover.

Tell me if it makes any difference to your problem.

Please don't rate this answer until your problem is solved. If this answer doesn't works then reply using the Reply to expert feature.


Md. Sadique and 2 other Printers Specialists are ready to help you