Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Hi there, sorry to hear you're having trouble with the canon,
Are you having this issue only when printing?
If you try to make a photocopy, does it print?
Will it print color, but just not black?
new printer cannon not refursbished added today, will print a color pdf file no BLACK printing at all
Does it go through all the motions of printing, but just spits out a blank page?
cartridges that is
Can you please try a photocopy
change the menu u mean?
not sr what u mean?
I mean instead of trying to print from the computer
make a photocopy. Put a piece of paper on the glass or in the top feeder, and use the COPY function.
This will help us determine if this is a problem with the computer/driver, or if it is a hardware issue with the printer.
It is most likely a printer failure, but we need to be sure before proceeding.
ok hold on
copy from GLASS BANK
Okay, thanks for checking,
These symptoms point to either a clogged/contaminated print head, or a faulty print head.
did maint on them todayno errors
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function, if it doesn’t work try it a second time. If it still doesn’t print anything, you’ll need to do a manual cleaning. This may also be called "nozzle clean".
To try manually cleaning the print heads:
Open up the printer, and look for the "carriage" that goes back and forth (on metal rails) over the paper while printing.
You'll remove the cartridges, then clean on the bottom of them (focus on the ink port/hole) as well as inside the carriage using qtips and rubbing alcohol.
If you can, remove the carriage/print head (there will be a small lever at the side/rear of it that lifts up to release) and clean the bottom this way as well.
i did both but will do again
When cleaning the port on the print head that the ink flows into from the cartridge, also try using a qtip to "pump" the liquid down into the port and force it through, which will help to dissolve any clogs.
After all of this swab again with a few dry qtips or give a blast of compressed air to dry everything well, then put it all back together. You can now try to print, or run the automated print head cleaning function in the setup menu. You may have to run a few pages through before everything starts flowing properly again.
If none of this helps, then you've got a faulty print head(s) which would need to be replaced.
You took the printhead out and physically cleaned it already? Or you did the one from the maintenance menu?
these cart are all brand new
no to sec question
nozzle heads prints a goodpage
The cartridges have nothing to do with this,
nozzle heads printed a good page
They printed black?
Or they printed color?
Ok, but no black, right?
There are 2 parts to the printehead, black, and color. Your color one is clearly fine, and the black one is clogged, or damaged.
That is why I need for you to follow the steps I mentioned to take it out and clean it.
yes the botXXXXX XXXXXne reads BK but looks gray
Well gray will often be printed as a combination of color inks
not actually black ink
You took it out and cleaned it with the alcohol and qtips as I suggested?
Sorry I'm not quite clear if you meant that you did that, or just that you did the cleaning step from the maintenance menu.
cleaned with tips
Did you use the alcohol?
Okay, then try the nozzle check again, to flush the alcohol out of the system.
Then, you can try a normal print job again.
If it still doesn't work at that point, then you need to replace the printhead, as it is damaged or worn out.
where is the printhead located on this printer?
The printhead is the "carriage". That is the part that moves back and forth over the paper when printing.
Did you not actually clean the printhead?
It looks like this:
okay is a ordered part or does staples carry it do you know?
Staples would not carry it,
it's more of a specialty item,
why then is it printing color pdf files and nothing else?
There are components of the printhead that print black, and that print color.
There is likely a build up of black ink clogging the printhead.
how do you remove that part?
There is also a possibility that the logicboard which controls the printhead (and the black print functions) is faulty.
Here is a link to order the part:
However, if it comes to the point that you're needing to replace the printhead, you'd honestly be better off buying a new printer.
You'll spend $80 on a printhead, and there is still a risk that another part is the problem (the control board)
Considering you can buy a whole new printer, with updated features, and a fresh warranty, for about the same price,
it's just not worth the investment for a 7 year old printer
I see that part is 80$ okay not muck else to do at this point, new cart 45$ today call 28$ and still no black copies
thanks for yor help
sorry to be the bearer of bad news, though it won't hurt to try the cleaning again, sometimes it takes a bit to get all the ink out
If you'd like, I'll be happy to recommend a replacement for you,
okay thank u again
You're very welcome.