How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sowrav D. Your Own Question
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
33155275
Type Your Printers Question Here...
Sowrav D. is online now
A new question is answered every 9 seconds

My canon PIXMA MX432 suddenly stopped responding

This answer was rated:

My canon PIXMA MX432 suddenly stopped responding
Hello. My name is XXXXX XXXXX I will be assisting you today.

Do you mean, when you try to print from your PC, the printer is not responding at all ?
Customer: replied 3 years ago.


yes a box pops up in the bottom right corner that says not responding


 

Thanks, XXXXX XXXXX use Windows XP, Vista or 7 and an USB cable to connect the printer with the PC ?
Customer: replied 3 years ago.


windows 7, I am connected by USB

Do you see any message on the printer screen, if not then can you try to make a copy of a document and let me know the result.
Customer: replied 3 years ago.

first it told me there needed a printer head alignment I pressed ok then it copied

If the printhead alignment message is gone, then try to print this page and let me know the result ?
Are you able to print from your PC ?
Customer: replied 3 years ago.

sorry I was called away from my desk, yes it is working now! thank you!

Please remember give rating for time and effort.
Sowrav D. and other Printers Specialists are ready to help you