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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5297
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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How to fix Printer MX459 which is in error mode?

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How to fix Printer MX459 that is in an error state?

Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today. May I know the error you are getting?

JACUSTOMER-3jx5ynud- : When I'm hitting to print I'm receiving a message that canon mx 459 in is error state

Shefin : DO you get any error code on your printer?

JACUSTOMER-3jx5ynud- : Now I see that it's printing with a few minutes delay. No code. Just a message from windows not a printer.

Shefin : It is an all in one printer. RIght?

JACUSTOMER-3jx5ynud- : Yes

Shefin : Try copying like Xerox, without using the computer.

JACUSTOMER-3jx5ynud- : It copies fine.

Shefin : Please turn off the printer, unplug all its cables and wait for two minutes.

JACUSTOMER-3jx5ynud- : I plugged it back in and the same message.

Shefin : Are you using Windows 7 as operating system?

JACUSTOMER-3jx5ynud- : Windows 8

Shefin : Please get into Control panel. Open Printers folder.

Do you see the printer name listed over there with a green check mark?

JACUSTOMER-3jx5ynud- : Yes- it's canon MX450

Shefin : Do you see green check mark to it?

JACUSTOMER-3jx5ynud- : Yes

Shefin : Right click on the printer name and select Remove Device/Delete.

JACUSTOMER-3jx5ynud- : I clicked on remove, but still it appears as default

Shefin : Okay. Go back to Control panel and select Programs and features.

Uninstall all printer related programs listed over there.

JACUSTOMER-3jx5ynud- : ok it's taking a while because there is a lot of them

is it normal it's taking that long?

Shefin : It will take some time but not too long.

JACUSTOMER-3jx5ynud- : I removed 5 there is 5 more to go. When I'm trying to speed it up and move to next one it tells me to wait until current program is uninstalled.

Shefin : You are removing only Canon programs. Right?

JACUSTOMER-3jx5ynud- : yes

Shefin : Is it asking to restart the computer?

JACUSTOMER-3jx5ynud- : No

Shefin : Okay.

JACUSTOMER-3jx5ynud- :What's next?

Shefin : Please go to the link given below, select Drivers & Software. Choose your operating system (E.g. Windows 8, 64 bit). Then, click and expand Drivers.

Click the file name MX450 series Mini Master Setup (Windows 8/8 x64... that is listed under Drivers. Then you will get an option, I agree - Begin download.

Click the same in order to download the file.

Download and let me when it starts installing it.

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx459#DriversAndSoftware

JACUSTOMER-3jx5ynud- : Started installing

Shefin : When you get prompt to select Connection method, choose Wireless Connection. Click Wireless Connection. Click Connect to the network. Then, under Setup Procedure selection, select Other methods.

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Click Wireless Setup Using the USB cable.

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JACUSTOMER-3jx5ynud- : it didn't ask me about connection method

Shefin : You have downloaded MX450 series Mini Master Setup (Windows 8/8 x64... RIght?

JACUSTOMER-3jx5ynud- : Yes

Shefin : What are the option you get over there?

JACUSTOMER-3jx5ynud- : It's already done its says it's been installed, but didn't ask me about connection method.

Shefin : Did you get an installation screen?

JACUSTOMER-3jx5ynud- : Yes

Shefin : Please get into Control Panel, select printers and check if the printer is listed over there with green check mark.

JACUSTOMER-3jx5ynud- : It is

Shefin : Try printing anything.

JACUSTOMER-3jx5ynud- :I think it's working fine

Shefin :I am glad to hear that. Great! Please install other software along with the drivers too.

JACUSTOMER-3jx5ynud- : what do you mean other software?

Shefin : When you go to the link I have given, there is some software under Software like MP Navigator.

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